Remote New Patient Coordinator - Empathetic Intake & Scheduling

Hire Hangar; Estado de México; On-site; PHP 334,800 - 446,400; Full time

Job summary

A healthcare company is seeking a New Patient Coordinator to be the first point of contact for prospective patients. This full-time, on-call role involves engaging with patients through SMS and phone, scheduling consultations, and documenting interactions accurately. Candidates should have over 2 years of experience in a client-facing role, exceptional communication skills, and familiarity with remote collaboration tools. Previous remote work experience is mandatory. Respond promptly to inquiries and maintain patient engagement throughout the care journey.

Qualifications

• 2+ years in patient intake or customer service roles.
• Exceptional written communication skills.
• Strong active listening and empathetic communication style.
• Remote work experience required.

Responsibilities

• Respond to inbound SMS and phone inquiries.
• Engage prospective patients in conversations about their health needs.
• Schedule consultations using scheduling tools.
• Document patient interactions accurately.
• Conduct follow-ups to encourage engagement.

Skills

Client-facing experience

Empathetic communication

Active listening

Written communication

Remote collaboration tools knowledge

Tools

Go High Level (CRM)

Calendly

Google Workspace

Excel

Slack

Zoom

Job description

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