Remote Mortgage Accounts Specialist | PHP 50,000 Sign-On

Gratitude Philippines; Manila; Remote; PHP 312,000 - 357,000; Full time

Benefits offered by this job

Sign-on PHP 50,000 bonus

HMO after 6 months

Work-from-home setup and equipment

Job summary

Gratitude Philippines is seeking a dedicated Mortgage Account Representative to join our team in the Philippines. The role requires at least 1 year of mortgage experience and strong customer service skills, preferably in a BPO banking environment.

You will handle inquiries, assist with mortgage applications, and maintain accurate records while liaising with internal teams to ensure client satisfaction. This work-from-home position provides equipment and assets to support tasks, with a

Qualifications

• Minimum of 1 year mortgage experience required.
• Strong customer service/BPO experience, preferably from banking industry.
• Excellent communication skills.
• Open to high school, senior high school, or college-level graduates.

Responsibilities

• Handle mortgage-related inquiries and provide support to clients.
• Assist with processing mortgage applications and documentation.
• Maintain accurate records and update the mortgage database as needed.
• Collaborate with internal teams to meet client needs and ensure satisfaction.
• Provide exceptional service and build positive relationships with clients.

Skills

Mortgage experience

Customer service

Communication skills

BPO experience

Education

High school / senior high school / college

Job description

Gratitude Philippines is seeking a dedicated Mortgage Account Representative to join our team in the Philippines. The role requires at least 1 year of mortgage experience and strong customer service skills, preferably in a BPO banking environment.

You will handle inquiries, assist with mortgage applications, and maintain accurate records while liaising with internal teams to ensure client satisfaction. This work-from-home position provides equipment and assets to support tasks, with a