Remote IT Help Desk Support (MSP)

K2 Staffing, LLC; Manila; Remote; PHP 2,320,000 - 3,481,000; Full time

Job summary

A recruitment firm is seeking an experienced IT Helpdesk Support Level II Technician for remote work. The ideal candidate has a background in Managed Services Providers, with at least three years in roles such as IT support or analysis. Responsibilities include assisting with Windows systems and providing network support. Strong communication and customer service skills are essential. This role offers a unique opportunity to support clients in the United States.

Qualifications

• Must have experience with a Managed Services Provider (MSP).
• Three (3) years of experience in IT helpdesk or support roles.
• Experience with RMM and PSA software.

Responsibilities

• Provide assistance with Windows Desktop issues.
• Assist with Windows Servers and network hardware.
• On-board new users and monitor alert systems.

Skills

Windows 10 workstations

Network support

Customer service skills

Communication skills

Tools

Connectwise

Kaseya

Ninja

Autotask

Sonicwall

Meraki

Job description

Summary
Our recruitment firm services clients in the United States and we have multiple roles open at the present time for offshore/Remote IT Helpdesk Support Level II Technicians for Managed Services Providers (MSPs). To qualify for this opportunity, you will need to have a track record of understanding in business desktop and server technologies that include: Windows 10 workstations, Windows 2016 & 2019 servers, intermediate networking, and vendor-specific hardware and software.

Duties & Responsibilities

• Point person with Windows Desktop related issues
• End-User assistance
• Assist with Windows Servers
• Monitor alert systems and take appropriate action as per guidelines.
• Receive escalated service requests requiring an enhanced response.
• New User On-boarding
• Network support
• LAN/WAN Maintenance Support
• Network Hardware Support and Installation

Qualifications & Requirements

• Having worked with a Managed Services Provider (MSP) in the past is a MUST!
• Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support
• Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja)
• PSA (or Ticketing) software experience (i.e. Autotask)
• History of network and firewall administration (Sonicwall & Meraki).
• Basic knowledge of network, server, and workstation troubleshooting knowledge.
• Excellent customer service skills (courteous, tactful, and professional demeanor).
• Excellent written and verbal communication skills, with experience presenting to groups.
• Reliable work ethic.
• A willingness to learn and grow