Remote Healthcare IT Support Engineer - Systems & Apps

Telistar Solutions Pte Ltd; Santo Niño 1st; On-site; PHP 335,000 - 502,000; Full time

Job summary

Telistar Solutions Pte Ltd is seeking a remote first-line technical support specialist to troubleshoot and resolve customer issues across assigned modalities. You will ensure compliance and high customer satisfaction while collaborating with cross-functional teams to improve service delivery.

The role emphasizes documenting diagnostics, escalating complex problems, and participating in ongoing training to expand technical knowledge and capabilities within a globally distributed support

Qualifications

• Regulatory compliance focus in service delivery.
• Analytical data interpretation for KPIs.
• Strong troubleshooting and problem-solving skills.
• Customer service oriented with clear communication.
• Documentation of diagnostics and resolutions.

Responsibilities

• Resolve a wide range of technical issues remotely to ensure customer satisfaction.
• Register and prioritize service requests from multiple channels in the ticketing system.
• Record detailed activities including diagnostics and resolutions for future reference.
• Elevate complex issues with detailed troubleshooting for senior engineers.
• Communicate proposed solutions clearly to customers while following guidelines.
• Participate in ongoing training to enhance technical knowledge.
• Share insights with cross-functional teams to improve service delivery.
• Handle customer issues under supervision, seeking guidance as needed.
• Foster stable internal relationships with colleagues and project leads.
• Perform any ad hoc duties assigned by the team lead.

Skills

Troubleshooting

Regulatory compliance

Data analysis

RCA

Service operations

Technical documentation

Customer service

KPI monitoring

Product installation

Product repair

Job description

Telistar Solutions Pte Ltd is seeking a remote first-line technical support specialist to troubleshoot and resolve customer issues across assigned modalities. You will ensure compliance and high customer satisfaction while collaborating with cross-functional teams to improve service delivery.

The role emphasizes documenting diagnostics, escalating complex problems, and participating in ongoing training to expand technical knowledge and capabilities within a globally distributed support