Remote Guest Experience Specialist

Anavah Talent; Central Visayas; Remote; PHP 100,000 - 400,000; Full time

Job summary

A dynamic food brand is seeking Guest Experience Representatives to deliver high-quality support for its customer base. This remote role will involve responding to inquiries, resolving issues, and ensuring guest satisfaction during U.S. hours. Ideal candidates should have 3+ years in customer service, strong communication skills, and a dependable, detail-oriented approach. Experience in hospitality or food service is essential, along with a bachelor's degree.

Benefits

Work From Home

Training & Development

Qualifications

• 3+ years in customer success or client service, ideally with U.S. accounts.
• Experience in guest service or food service is required.
• Strong written English and interpersonal communication skills.

Responsibilities

• Respond to guest inquiries and feedback efficiently.
• Resolve issues and create positive guest experiences.
• Coordinate with service teams for smooth delivery.
• Maintain high standards for guest recovery.
• Support ad hoc projects and collaboration.

Skills

Customer service skills

Strong communication

Problem-solving

Detail-oriented

Education

Bachelor's degree (honors preferred)

Job description

A dynamic food brand is seeking Guest Experience Representatives to deliver high-quality support for its customer base. This remote role will involve responding to inquiries, resolving issues, and ensuring guest satisfaction during U.S. hours. Ideal candidates should have 3+ years in customer service, strong communication skills, and a dependable, detail-oriented approach. Experience in hospitality or food service is essential, along with a bachelor's degree.