Remote Fraud & AML Team Lead: Elevate Risk Decisions

Bluecubeservices; Philippines; On-site; PHP 3,075,031 - 4,305,043; Full time

Benefits offered by this job

Competitive salary based on experience

Remote work

HMO on day 1

Job summary

Bluecubeservices in Manila, Philippines, is seeking a Fraud & AML Team Lead to supervise a team of Risk & AML agents. You will own the operational health of your team, ensuring effective handling of complex cases and maintaining high standards of performance.

This role demands strong leadership, with responsibilities including case reviews, coaching, and accountability for team KPIs. Ideal candidates have 3-5 years in fraud or AML operations, with previous experience in a supervisory role.

Qualifications

• 3 to 5 years of experience in Risk and AML or fraud operations.
• Demonstrated decision-making ability in complex fraud cases.
• Experience in QA processes including audits and coaching.
• Strong written English communication skills.

Responsibilities

• Supervise a team of 10-15 Trust & Safety agents.
• Make final decisions on escalated fraud and AML cases.
• Own team-level QA with regular case audits.
• Track team KPIs including case resolution rates.

Skills

Leadership in Risk and AML applications

Decision-making in complex fraud cases

Quality assurance processes

Strong written communication

Experience with anti-fraud tools

Tools

Sardine

Sift

Elliptic

Chainalysis

TRM

Zendesk

Salesforce

SQL

Job description

Bluecubeservices in Manila, Philippines, is seeking a Fraud & AML Team Lead to supervise a team of Risk & AML agents. You will own the operational health of your team, ensuring effective handling of complex cases and maintaining high standards of performance.

This role demands strong leadership, with responsibilities including case reviews, coaching, and accountability for team KPIs. Ideal candidates have 3-5 years in fraud or AML operations, with previous experience in a supervisory role.