Remote Fintech Customer Experience Pro

Flex; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

A growing fintech company is seeking a customer support representative to join their team. This remote role involves delivering empathetic support and resolving complex issues while collaborating with engineering teams. The ideal candidate has at least 2 years in fintech, is fluent in English, and can work flexible hours. Join a fast-paced team committed to improving financial services for businesses and enjoy annual team gatherings to foster camaraderie.

Benefits

Annual team on-sites

Strong backing and clear vision

Autonomy and team-driven culture

Qualifications

• Fluent in English with exceptional communication skills.
• 2+ years of experience in fintech or financial customer support.
• Availability to work nights and weekends.

Responsibilities

• Deliver empathetic and precise support via email, chat, and phone.
• Quickly identify and resolve complex issues independently.
• Collaborate to diagnose and fix software bugs.
• Create and maintain helpful resources like FAQs.
• Analyze customer interactions to identify trends.
• Propose improvements to internal tools.

Skills

Emotional intelligence

Problem-solving

Organization

Technical skills

Independence

Tools

Zendesk

Salesforce

HubSpot

Job description

A growing fintech company is seeking a customer support representative to join their team. This remote role involves delivering empathetic support and resolving complex issues while collaborating with engineering teams. The ideal candidate has at least 2 years in fintech, is fluent in English, and can work flexible hours. Join a fast-paced team committed to improving financial services for businesses and enjoy annual team gatherings to foster camaraderie.