Remote Disaster Recovery Program Lead

Twilio; Philippines; Remote; PHP 7,215,298 - 10,604,564; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid time off

Parental leave

Job summary

Twilio is seeking a Senior Program Manager, Disaster Recovery, to lead the enterprise DRM program and governance, ensuring resilience and timely recovery of critical systems. Remote-first role with global scope and collaboration across product and IT teams.

You will drive annual planning, executive communications, and audits, while coordinating cross-functional tests and vendor continuity reviews to minimize SPOFs and exposure.

Qualifications

• CBCP designation is required for this role.
• Familiarity with cloud infra (AWS), containers, DB sync and centralized config directories.
• Experience leading technical recovery workflows during high-severity outages with incident management.
• Excellent written and verbal communication; able to translate SPOFs into risk metrics for leadership.
• 7+ years of technical Disaster Recovery program management in a cloud-native environment.

Responsibilities

• Lead annual plan development, review, and executive sign‑off for critical systems.
• Integrate DRM findings and SRF gaps into risk frameworks to reduce operational risk.
• Author program updates, compliance metrics, and audit response documents.
• Coordinate Gamedays and quarterly tests to ensure predictable failover of apps.
• Benchmark against RTO/RPO targets and validate recovery procedures.
• Convert playbooks into runnable procedures for recovery coordination.
• Audit third-party vendors' continuity and DR plans to mitigate SPOFs.
• Verify recovery environments and map automated remediation workflows.
• Act as technical DRM authority during live disruptions with incident teams.

Skills

Disaster Recovery PM

Incident management

Executive communication

Education

CBCP Certification

Tools

Cloud platforms (AWS)

Containerization

Database replication

Directory services

Job description

Twilio is seeking a Senior Program Manager, Disaster Recovery, to lead the enterprise DRM program and governance, ensuring resilience and timely recovery of critical systems. Remote-first role with global scope and collaboration across product and IT teams.

You will drive annual planning, executive communications, and audits, while coordinating cross-functional tests and vendor continuity reviews to minimize SPOFs and exposure.