Remote CX Specialist: Customer Support Pro

Mass Markets; San Fernando; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading tech-enabled business services company in San Fernando, Philippines is seeking a highly skilled customer service representative to provide outstanding support to offshore clients. This role involves handling inbound and outbound calls while being customer-service oriented. Ideal candidates should have a high school diploma, at least 6 months of call center experience, and excellent communication skills. Competitive compensation and benefits are provided.

Benefits

HMO coverage

Dental coverage

Free meal during training

Career growth opportunities

Performance bonuses

Qualifications

• Must be 18 years of age or older.
• 6 months voice, email, and chat support call center experience handling US accounts.
• Type swiftly and accurately (40+ words a minute with 95% accuracy).
• Grammar Assessment passing score > 85%.
• Excellent interpersonal skills and ability to build relationships.

Responsibilities

• Receive inbound and outbound calls in a courteous and professional manner.
• Listen, understand customer needs, and resolve any concerns.
• Follow all required scripts, policies, and procedures.
• Ensure first call resolution through problem solving.
• Attend meetings and training to stay up to date.

Skills

Fluent English

Excellent organizational skills

Communication skills

Conflict resolution skills

Ability to multi-task

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

CRM platforms

Job description

A leading tech-enabled business services company in San Fernando, Philippines is seeking a highly skilled customer service representative to provide outstanding support to offshore clients. This role involves handling inbound and outbound calls while being customer-service oriented. Ideal candidates should have a high school diploma, at least 6 months of call center experience, and excellent communication skills. Competitive compensation and benefits are provided.