Remote Customer Success Manager - Education Impact

MyEdSpace; Philippines; Remote; PHP 400,000 - 600,000; Part time

Job summary

An innovative education company is seeking a Customer Success Manager to enhance customer experience and drive retention. The role involves onboarding new users, managing customer inquiries, and collaborating with sales for upselling. Ideal candidates have over 2 years of experience in customer support and C1/C2 English proficiency. This position offers a contractor role with a fixed rate of $700 base plus bonuses, working in a global team from the Philippines.

Benefits

Impactful work environment

Fast-paced growth

Collaborative culture

Qualifications

• 2+ years of customer success/support experience, preferably in the UK or US market.
• Reliable home office setup - computer (8GB+ RAM), headset with mic, stable wired internet.

Responsibilities

• Onboard new users to the platform.
• Act as primary point of contact for customer inquiries.
• Collaborate with sales to support customer success.
• Monitor customer feedback for product team.

Skills

Customer success/support experience

English proficiency C1/C2

Management of multiple tasks

Job description

An innovative education company is seeking a Customer Success Manager to enhance customer experience and drive retention. The role involves onboarding new users, managing customer inquiries, and collaborating with sales for upselling. Ideal candidates have over 2 years of experience in customer support and C1/C2 English proficiency. This position offers a contractor role with a fixed rate of $700 base plus bonuses, working in a global team from the Philippines.