Remote B2B Onboarding Specialist for Property Managers

VA Headhunter PH; Philippines; Remote; PHP 335.000 - 614.000; Vollzeit

Zusammenfassung

VA Headhunter PH is seeking a proactive B2B Client Onboarding Virtual Assistant to guide clients (property managers) through every onboarding phase, trainings, and system setup. You will act as project manager and trusted partner to ensure success milestones and long-term retention.

Responsibilities include coordinating workflows, tracking timelines, conducting quarterly check-ins, and serving as the primary empathetic contact. A quiet home office and reliable internet are required.

Qualifikationen

• Proven track record in B2B onboarding, client account management, or customer success.
• Ability to manage multiple onboarding pipelines simultaneously and enforce deadlines.
• Experience with property managers or real estate software is preferred.
• Excellent verbal and written English with a consultative approach.
• Ability to quickly master software tools and guide non-technical users.

Aufgaben

• Lead property managers through structured onboarding workflows, training sessions, and system setup to ensure rapid time-to-value and high platform adoption.
• Track milestones, coordinate setup deliverables, monitor timelines, and manage client follow-ups to keep every onboarding project on schedule.
• Conduct structured quarterly satisfaction check-ins and needs analysis calls to uncover pain points and align software capabilities with client goals.
• Serve as a reliable, empathetic point of contact, answering procedural questions, troubleshooting hurdles, and building trust throughout the client lifecycle.
• Maintain accurate records of client interactions and onboarding statuses within CRM/project management tools.

Kenntnisse

B2B onboarding

Client account management

Customer success

Multi-pipeline management

English communication

CRM proficiency

Training & onboarding

Tools

CRM/project tracking tools

Jobbeschreibung

VA Headhunter PH is seeking a proactive B2B Client Onboarding Virtual Assistant to guide clients (property managers) through every onboarding phase, trainings, and system setup. You will act as project manager and trusted partner to ensure success milestones and long-term retention.

Responsibilities include coordinating workflows, tracking timelines, conducting quarterly check-ins, and serving as the primary empathetic contact. A quiet home office and reliable internet are required.