Relationship Manager-Retail Banking (Caloocan)

UnionBank of the Philippines; Caloocan; On-site; PHP 334,800 - 502,200; Full time

Job summary

A leading banking institution is seeking a Relationship Manager for Retail Banking in Caloocan. The successful candidate will develop and implement marketing strategies to increase deposits and enhance client relationships while ensuring high-quality service. Responsibilities include performing market surveys, conducting business calls, and collaborating with branch personnel for optimal service delivery. Strong communication and analytical skills are key attributes for this role.

Qualifications

• Strong communication and analytical skills required.
• Ability to work effectively in a team.
• Adaptability to different client needs.

Responsibilities

• Formulate and execute sales and marketing strategies.
• Conduct market surveys to identify client needs.
• Screen and evaluate clients' credit worthiness.
• Ensure customer requests are resolved promptly.
• Coordinate with the Branch Manager for training.

Skills

Accountability

Adaptability

Analytical

Good Communication Skills

Critical thinking

Teamwork

Willingness to learn

Job description

Company: UnionBank of the Philippines

Position: Relationship Manager-Retail Banking (UBP_J002170)

Office Location: Kalookan 9th Avenue

Job Summary: The Relationship Manager formulates, designs, plans, executes, and manages sales and marketing strategies (within the contest of bank wide or broader institutional objectives) to maximize business volume and deposits while maintaining teamwork with the service and operations personnel.

Business Generalization

• Plans, organizes, leads and undertakes business generation programs, specifically to increase account base (number of depositors) and total funds portfolio.
• Conducts continuing market survey to pinpoint prospective clients, determines their banking requirements and what the competition is providing them; determines products and services appropriate to client’s specific requirements and packages these accordingly to outflank competition.
• Regularly conducts business calls and presentations to prospective clients; accomplishes and submits a Call Report of all marketing activities/sales calls to the Region Business Head.
• Conducts periodic calls to existing clients to determine their perception of the bank’s products and service quality as well as explore opportunities for cross‑selling, leveraging, and relationship improvement.
• Provides specific guidelines (i.e., standing instructions) to branch service personnel on the scope of relationships to be established/maintained for every client.
• Formulates and executes strategies to ensure attainment of business volume/budget.
• Screens and evaluates credit worthiness of clients who request credit accommodations (e.g., credit cards, auto loans, mortgage, business line, and/or bills purchase line); endorses credit applications with complete justification and documentation requirements to the Regional Office for further endorsement/processing.
• Harnesses the resources of all support or other business units for more efficient client base conversion and deposit generation, as well as to provide clients with meaningful and competitive products and services (i.e., includes sales leads conversion activities, auto loans/credit cards/business line/bank assurance etc. referrals/production).

Operations and Service Quality

• Ensures that customer requests, suggestions, and complaints are immediately and satisfactorily addressed/resolved by concerned personnel and/or units.
• Co-signs instruments and transaction documents which require countersignatures within policies and defined signing authorities.
• Coordinates with the Branch Manager in ensuring that all branch service and operations personnel are oriented with bank products and services and are trained on basic selling skills; encourages them to take advantage of every opportunity to cross‑sell and regularly coaches them on how to cross‑sell.
• Coordinates with the Branch Manager in ensuring that the branch projects the image of a progressive, efficient, and stable bank that is worthy of patronage through:
• Well‑maintained furniture and equipment.
• Well‑appointed display of Head Office–provided promotional materials on bank products and services.
• Well‑trained, smartly dressed, courteous, and customer service–oriented personnel.
• Co‑conduces with the Branch Manager regular branch staff meetings for disseminating information on new products/services, coordination issues between the RM and the service & operations personnel, handling of specific accounts, etc.

Required Skills: Accountability, Adaptability, Analytical, Good Communication Skills, Critical thinking, Teamwork, Willingness to learn