Realtime Analyst

Optum; Metro Manila; On-site; PHP 400,000 - 600,000; Full time

Job summary

A healthcare services company in Metro Manila is seeking a Real-Time Analyst to manage staffing levels and optimize workforce planning. This role involves collaborating with business leaders to review workforce needs and deliver actionable insights. Candidates should have at least 1 year of experience in a BPO environment and proficiency in workforce management tools like NICE IEX and Aspect. This position is full-time.

Qualifications

• Minimum of 1 year of Real-Time Analyst (RTA) experience in a BPO environment.
• Proficiency in Workforce Management (WFM) tools such as NICE IEX and Aspect.
• Experience working independently and without established procedures.

Responsibilities

• Responsible for planning, scheduling, and monitoring staffing levels.
• Analyze workforce planning initiatives to optimize staffing.
• Work collaboratively with business leaders and finance teams.

Skills

Real-Time Analyst (RTA)

Proficiency in Workforce Management (WFM) tools

Microsoft Excel

Tools

NICE IEX

Aspect

Job description

Optum National Capital Region, Philippines

Positions in this function are responsible for all planning, scheduling, real-time monitoring and management of staffing levels and adjusting as necessary. Responsible for analyzing, implementing and monitoring workforce planning initiatives to optimize and scale the evolving workforce with short and long-range plans. Collaborates with business leaders, Finance and other stakeholders to review existing and future workforce needs and ensure alignment with business objectives and financial goals. Collects, interprets and evaluates workforce metrics to provide data driven insights for internal and external talent pool assessments, headcount reviews, forecasting and business scenario planning. Delivers value through actionable insight addressing operation workforce risks and opportunities.

• Extensive work experience within own function.
• Work is frequently completed without established procedures.
• Works independently.
• May act as a resource for others.
• May coordinate others' activities.

Qualifications:

• Minimum of 1 year of Real-Time Analyst (RTA) experience in a BPO environment.
• Proficiency in Workforce Management (WFM) tools such as NICE IEX, Aspect, and Microsoft Excel.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Hospitals and Health Care