Real-Time Workforce Analytics Specialist

Open Access BPO; Davao City; Presencial; PHP 279.000 - 469.000; Jornada completa

Descripción de la vacante

Open Access BPO is seeking a Real-Time Analyst to support our Workforce Management team in a dynamic BPO environment. The role focuses on real‑time staffing, performance monitoring, and reporting to drive efficiency and adherence.

The candidate will develop dashboards, analyze metrics, and communicate insights to clients and internal stakeholders. On-site with a flexible schedule in the Philippines market.

Formación

• Undergraduate degree or equivalent work experience.
• At least 1 year of work experience as a Real-Time Analyst in a BPO setting.
• Strong knowledge of workforce management fundamentals.
• Experience developing dashboards, visualizations, and understandable reports.
• Deep understanding of applicable performance metrics and data.
• Proficient with MS Office and Google Sheets; Access and Excel dashboarding experience.
• Excellent analytical, communication, collaboration, and time management skills.

Responsabilidades

• Monitor staffing to ensure service goals are met by coordinating real-time adjustments.
• Monitor, track, and report attendance, schedule adherence and offline activities.
• Develop strategies to enhance program efficiencies, adherence, and productivity.
• Correspond with clients regarding real-time performance and status.
• Coordinate with stakeholders when deciding on real-time action plans.
• Implement workforce management policies and procedures.
• Update and record operation's production data.
• Develop and submit daily and ad hoc reports.
• Represent Workforce Management in client conferences.
• Perform other tasks as required by the program and the company.

Conocimientos

Workforce management

Real-Time Analysis

Dashboards & reports

Data analysis

MS Excel / Google Sheets

Communication skills

Time management

Educación

Undergraduate degree or equivalent

Herramientas

MS Word

MS PowerPoint

MS Excel

Google Sheets

MS Access

Descripción del empleo

Open Access BPO is seeking a Real-Time Analyst to support our Workforce Management team in a dynamic BPO environment. The role focuses on real‑time staffing, performance monitoring, and reporting to drive efficiency and adherence.

The candidate will develop dashboards, analyze metrics, and communicate insights to clients and internal stakeholders. On-site with a flexible schedule in the Philippines market.