Real-Time Ops Analyst: Staffing & Performance

Support Services Group; Mandaluyong; On-site; PHP 25,000 - 35,000; Full time

Job summary

A global contact center solutions company in Mandaluyong is seeking a dedicated professional to monitor operations and improve performance in a call center environment. The ideal candidate will have previous call center experience and the ability to create detailed reports in MS Excel. Join us for an opportunity to grow personally and professionally with ample room for advancement and skill development.

Qualifications

• Previous call center experience required.
• Knowledge in ACD, forecasting and scheduling is an advantage.
• Ability to prioritize workload and meet deadlines.

Responsibilities

• Monitor agent status in real-time.
• Evaluate adherence and improve performance.
• Assist with creating metrics and targets for services.

Skills

Attention to detail

Organizational skills

Analytical skills

Professional communication

MS Excel proficiency

Education

At least college degree, any field

Job description

A global contact center solutions company in Mandaluyong is seeking a dedicated professional to monitor operations and improve performance in a call center environment. The ideal candidate will have previous call center experience and the ability to create detailed reports in MS Excel. Join us for an opportunity to grow personally and professionally with ample room for advancement and skill development.