Real-Time Ops Analyst: Optimize Staffing & Service

Ubiquity Global Services, Inc.; Laguna; On-site; PHP 279,000 - 390,600; Full time

Benefits offered by this job

Career development programs

People-first culture

Dynamic work environment

Job summary

Ubiquity Global Services, Inc. is looking for a Real Time Analyst to monitor and enhance call center operations in a dynamic environment. This role requires at least 1 to 2 years of experience in workforce management within the BPO industry.

The successful candidate will have excellent communication skills, proficiency in Excel reporting, and the ability to make staffing decisions based on real-time data. Join us to thrive in a people-first culture that values your contributions.

Qualifications

• 1 to 2 years of experience in a real-time analyst role within the BPO industry.
• Ability to clearly communicate call center data and performance.
• Proficiency in creating reports using Excel.

Responsibilities

• Monitor and analyze daily staff resources and call handling.
• Serve as a point of contact for real-time staffing concerns.
• Maintain optimal service levels by adjusting staff based on alerts.
• Document and track system outages.

Skills

Real Time Analyst experience

Excel reporting

Communication skills

Multi-tasking

Job description

Ubiquity Global Services, Inc. is looking for a Real Time Analyst to monitor and enhance call center operations in a dynamic environment. This role requires at least 1 to 2 years of experience in workforce management within the BPO industry.

The successful candidate will have excellent communication skills, proficiency in Excel reporting, and the ability to make staffing decisions based on real-time data. Join us to thrive in a people-first culture that values your contributions.