RCM Supervisor – Healthcare Operations

Teleperformance; Mandaluyong; On-site; PHP 600,000 - 800,000; Full time

Job summary

Teleperformance in the Philippines is seeking an RCM Supervisor to lead a high-performance team in healthcare revenue cycle management. You will oversee billing, claims, AR follow-up, and denials, driving accuracy and client satisfaction.

The role requires strong leadership, clear communication, and the ability to analyze trends and optimize processes in a fast-paced BPO environment.

Qualifications

• Solid background in Revenue Cycle Management or US Healthcare processes.
• Proven leadership experience in a BPO setting.
• Strong understanding of claims lifecycle, AR aging, and payer guidelines.
• Excellent communication and team-management skills.
• Ability to analyze trends, solve problems, and drive performance.

Responsibilities

• Lead a team of RCM Specialists in billing, claims submission, AR management, and denial resolution.
• Oversee daily operations for accuracy, compliance, and timely delivery.
• Coach team, perform QA reviews, and support performance development.
• Drive process improvements to boost efficiency and client satisfaction.
• Collaborate with coding, documentation, and client stakeholders on escalations.

Skills

RCM Knowledge

Leadership

Billing

Team Management

Job description

About the Role

We’re looking for a driven RCM Supervisor who thrives in a fast-paced healthcare environment and enjoys leading high-performing teams. If you have strong experience in medical billing, claims, AR follow-up, and denials management - you’re ready to step into a leadership role with real impact - this opportunity is for you.

What You’ll Lead

• A team of RCM Specialists focused on billing, claims submission, AR management, and denial resolution

• Daily operations to ensure accuracy, compliance, and timely delivery

• Coaching, QA reviews, and performance development

• Process improvements that enhance efficiency and client satisfaction

• Collaboration with coding, documentation, and client stakeholders for escalated cases

What You Bring

• Solid background in Revenue Cycle Management or US Healthcare processes

• Proven leadership experience in a BPO setting

• Strong understanding of claims lifecycle, AR aging, and payer guidelines

• Excellent communication and team-management skills

• Ability to analyze trends, solve problems, and drive performance

Why This Role Stands Out

• Lead a healthcare account with strong growth potential

• Work with supportive leaders who value initiative and operational excellence

• Opportunity to sharpen your RCM expertise and expand your leadership career

• A role designed for supervisors who want stability, growth, and meaningful work in the healthcare BPO space