Quality Specialist Ii

Lightspeed Commerce; Philippines; Remote; PHP 700,000 - 900,000; Full time

Benefits offered by this job

Work from home

HMO for you and dependents

Vacation leaves

Sick leaves

Meal allowance

WFH allowance

Wellness benefit

Job summary

Lightspeed Commerce in Manila offers a Quality Specialist II role focused on ensuring quality, reliability, and scalability of Lightspeed’s products. You will own QA within an agile squad, collaborate with Product, Design, and Engineering, and help shape testing strategy and automation efforts.

The role emphasizes regression testing, test planning, and maintaining high-quality customer experiences across platforms such as Salesforce, Zendesk, and Intercom.

Qualifications

• What you’ll need: dedicated Software QA experience across web apps and APIs.
• Experience testing business processes and integrations (Salesforce, Zendesk, Intercom).
• Proven bug tracking and quality assurance in Agile environments.
• Experience testing high-availability web applications across environments.

Responsibilities

• Own QA activities within your squad to ensure high-quality feature delivery.
• Develop and maintain regression test coverage for new and existing functionality.
• Promote quality best practices and guide testing activities with stakeholders.
• Design and execute comprehensive test plans and test cases (boundary, edge, end-to-end).
• Support other squads with knowledge sharing and cross-functional testing.
• Investigate defects using troubleshooting tools and provide actionable feedback.
• Contribute to release planning by assessing testing progress and risks.
• Partner with automation teams to expand automated test coverage.

Skills

Software QA experience

Agile methodologies

Regression testing

Test planning

API testing (Postman)

Cross-functional collaboration

Troubleshooting and debugging

Tools

Postman

Salesforce

Zendesk

Intercom

Job description

Quality Specialist II

Company: Lightspeed Commerce

Job Type: Full Time

Remote / Work from Home

Hi there! Thanks for stopping by

Are you actively looking for a new opportunity? Or just checking the market? Well ... you might just be in the right place!

We have bike enthusiasts, foodies, video game heroes, dog and cat lovers, movie buffs, musicians, and every variety of people. Lightspeed was founded on the principles of diversity and inclusion and our daily practices and interactions reflect this commitment everyday. Wherever you look, you will find a friend in Lightspeed. If you’re keen to join, we’re looking for a Quality Specialist II to join our team in Manila.

As a Quality Specialist, you will play a key role in ensuring the quality, reliability, and scalability of Lightspeed’s products. Working closely within an agile squad, you will take ownership of quality assurance activities, partnering with Product, Design, and Engineering teams to deliver high-quality customer experiences. Beyond identifying defects, you will contribute to testing strategy, provide guidance on quality best practices, and help ensure new features and enhancements meet the standards required to support Lightspeed’s continued growth.

What you’ll be doing:

• Own quality assurance activities within your squad, partnering closely with Product, Design, and Engineering teams to ensure high-quality feature delivery.

• Act as a quality subject matter expert for your team’s domain, developing and maintaining regression test coverage for new and existing functionality.

• Promote quality best practices by guiding testing activities and collaborating with stakeholders to ensure solutions meet business and user requirements.

• Design and execute comprehensive test plans and test cases, including boundary, edge-case, and end-to-end scenario testing.

• Support other squads when needed by sharing knowledge, contributing to cross-functional testing efforts, and fostering collaboration across the Quality team.

• Investigate defects using a variety of troubleshooting techniques and monitoring tools, providing actionable feedback to improve product quality and reliability.

• Contribute to release planning by assessing testing progress, identifying risks, and helping teams make informed delivery decisions.

• Partner with automation teams by identifying suitable test scenarios, documenting test cases, and supporting the expansion of automated test coverage.

What you need to bring:

We're looking for a candidate who has experience with the following:

• Previous dedicated Software Quality Assurance experience.

• Experience testing business processes and integrations across platforms such as Salesforce, Zendesk, and Intercom.

• Proven experience working with bug tracking and management systems in a quality-focused role.

• Strong understanding of Agile methodologies and experience working effectively within cross-functional teams.

• Experience testing high-availability web applications across test, staging, and production environments.

• Understanding of integration and contract testing, with experience using Postman or similar tools to test API connections considered an advantage.

Our hiring process is very straightforward. The whole process will be conducted at the comfort of your own home, through Zoom or Google Meet. No need to go through Manila's heavy traffic!

Be a changemaker

You’ll enjoy:

• Genuine career opportunities in a company that’s creating new jobs every day;

• Work in a team large enough for growth but lean enough to make a real impact;

• Exposure to modern and proven technology;

• Ability to work and grow in a truly flexible environment;

• Opportunity to learn, expand your skill set, forge wonderful relationships and make your mark within the diverse and inclusive Lightspeed culture, a true Canadian tech success story.

Plus benefits designed to keep you happy, healthy and fulfilled.

• Market-leading salary package

• Permanent work from home setup

• Coworking space available, if needed

• We follow the PH holidays!

• Benefits you can enjoy from day one:

  • HMO for you and your 2 dependents (Maxicare)

  • 15 Vacation leaves

  • 10 Sick leaves

  • Government Mandated Benefits

  • FoodAllowance of 1000PHP per month

  • Work from Home Allowance of 1000PHP per month

  • Health and wellness benefit of 7500PHP per year

  • Free access to Mental Health support and coaching services

• Opportunity to grow your career in a company that values internal mobility

• Exciting online and in-person events hosted regularly by our Manila Culture Club

Not yet convinced?

For honest reviews left by real people, you can check our Glassdoor page. To know more about Lightspeed, you can check our website , LinkedIn , and Youtube pages. We’re an open book!

We partner with Inform Group to employ our Lightspeed workforce in the Philippines. Inform Group hosts Lightspeed employees who enjoy the benefits of the Philippine labour code combined with the full career opportunities provided by Lightspeed.

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?

Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.