Quality Leader: BPO & FinTech Process Excellence

Probe CX; Quezon City; On-site; PHP 1,339,000 - 2,009,000; Full time

Job summary

Probe CX is seeking an experienced Quality Manager to lead quality governance and drive continuous improvement across a key engagement in Quezon City. The role reports to the Quality Director and focuses on aligning operational performance with business goals.

The individual will lead strategic quality planning, process control, client management, and talent development, promoting best practices to enhance customer experience and operational efficiency.

Qualifications

• 5+ years of leadership experience in a BPO setting.
• Lean Six Sigma and COPC certifications are a plus.
• Willing to work on a shifting schedule and onsite at Global One, Eastwood, Quezon City.

Responsibilities

• Develop and implement Quality Management System across operations and support teams.
• Track KPIs and align quality processes with performance metrics.

Skills

Leadership

Education

Lean Six Sigma Certification

COPC Certification

Job description

Probe CX is seeking an experienced Quality Manager to lead quality governance and drive continuous improvement across a key engagement in Quezon City. The role reports to the Quality Director and focuses on aligning operational performance with business goals.

The individual will lead strategic quality planning, process control, client management, and talent development, promoting best practices to enhance customer experience and operational efficiency.