Quality Assurance Specialist: Elevate Agent Performance

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 334,800 - 558,000; Full time

Job summary

AIPI Acquire Intelligence Philippines Inc. in Pasig is hiring for a quality assurance role focused on monitoring agent interactions, ensuring compliance with established quality guidelines, and conducting coaching sessions. The position requires strong attention to detail and the ability to collaborate with various teams on performance improvement initiatives.

You will engage in reporting and analysis, helping to refine both agent performance and operational processes.

Responsibilities

• Monitor agent interactions for compliance with quality guidelines.
• Conduct regular coaching sessions with agents to enhance performance.
• Report on compliance trends and suggest corrective actions and training needs.

Job description

AIPI Acquire Intelligence Philippines Inc. in Pasig is hiring for a quality assurance role focused on monitoring agent interactions, ensuring compliance with established quality guidelines, and conducting coaching sessions. The position requires strong attention to detail and the ability to collaborate with various teams on performance improvement initiatives.

You will engage in reporting and analysis, helping to refine both agent performance and operational processes.