Quality Assurance & Audit Specialist

Sagility; Quezon City; On-site; PHP 391,000 - 580,000; Full time

Job summary

Sagility in Quezon City, Philippines, is seeking a Quality Review & Audit Analyst to join our healthcare analytics team. You will review calls, emails, and chats for accuracy, analyze trends, and help develop audit guidelines to improve service quality.

The role requires strong communication, 2+ years of customer service experience, and the ability to influence outcomes through data. Six-Sigma green belt is a plus; MS Office proficiency is expected.

Qualifications

• High School Diploma or G.E.D. required.
• Six-Sigma green belt training helpful.
• 2+ years’ customer service experience required.
• Working knowledge of Microsoft Office applications.

Responsibilities

• Review calls, emails, and chats for accuracy and identify opportunities; analyze trends from listening sessions.
• Identify and recommend improvements in processing and procedures; assist in audit guideline development.
• Act as a subject matter expert and resource for team members.
• Engage in quality initiatives to address error trends and process improvement.
• Coordinate calibrations at national and site levels with clients.

Skills

Organizational skills

Planning skills

Communication skills

Education

High School Diploma or G.E.D.

Six-Sigma Green Belt (helpful)

Tools

Microsoft Office

Job description

Sagility in Quezon City, Philippines, is seeking a Quality Review & Audit Analyst to join our healthcare analytics team. You will review calls, emails, and chats for accuracy, analyze trends, and help develop audit guidelines to improve service quality.

The role requires strong communication, 2+ years of customer service experience, and the ability to influence outcomes through data. Six-Sigma green belt is a plus; MS Office proficiency is expected.