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IntouchCX in the Philippines is seeking a Quality Assurance Analyst to monitor CSRs and Tier 2 teams' daily performance across Voice, Email, Chat and Social contacts. You will record, review and evaluate interactions to ensure quality and compliance.
The role involves coaching, QA reporting and coaching sessions weekly, floor support including taking calls, and calibration meetings with supervisors and partners to drive continuous improvement.
IntouchCX in the Philippines is seeking a Quality Assurance Analyst to monitor CSRs and Tier 2 teams' daily performance across Voice, Email, Chat and Social contacts. You will record, review and evaluate interactions to ensure quality and compliance.
The role involves coaching, QA reporting and coaching sessions weekly, floor support including taking calls, and calibration meetings with supervisors and partners to drive continuous improvement.