Quality Assurance Analyst – Banking Contact Center

Wipro Ltd.; Quezon City; On-site; PHP 420,000 - 540,000; Full time

Job summary

Wipro Limited is seeking a Quality Assurance professional with 1–3 years in banking contact centers. The role focuses on auditing calls, reviewing for regulatory adherence, and documenting performance improvements. Candidate should have strong communication, experience with Six Sigma/Lean concepts, and proficient MS Office skills.

Shift work is required. Exposure to UK banking/collections and ability to coach/feedback to agents are essential.

Qualifications

• Minimum 1–3 years in a banking contact center or QA role.

Responsibilities

• Audit cases/calls as mandated by the client and track performance.

Skills

Banking BPO experience

Quality methodologies

MS Office

Strong communication

Shift work

Root cause analysis

UK Banking exposure

Education

College degree

Tools

MS Excel

PowerPoint

Job description

Wipro Limited is seeking a Quality Assurance professional with 1–3 years in banking contact centers. The role focuses on auditing calls, reviewing for regulatory adherence, and documenting performance improvements. Candidate should have strong communication, experience with Six Sigma/Lean concepts, and proficient MS Office skills.

Shift work is required. Exposure to UK banking/collections and ability to coach/feedback to agents are essential.