Quality Analyst

Med-Metrix; Pasig; On-site; PHP 360,000 - 540,000; Full time

Job summary

Med-Metrix in Pasig, Philippines seeks a Quality Analyst to support quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The analyst will work on risk identification, diagnosing issues, process improvements, and implementation methods with Operations and Training teams.

Responsibilities include preparing audit reports, ensuring quality targets are met, and assisting with performance improvement initiatives, client presentations, and ongoing staff

Qualifications

• Minimum 1 year AR Follow-Up production experience.
• 2+ years experience in healthcare insurance collections or call center.
• Experience training new users.
• Knowledge of EOBs, CPT & ICD-9/10, HCPCS, DRGs and authorizations.
• Understanding of insurance and patient billing and collections.
• Experience with denial claims and appeals process.
• Outbound AR process (Payers) experience.
• Detail oriented and well organized.
• Proficient with Microsoft Office; intermediate Excel skills.

Responsibilities

• Ensure quality processes are followed and metrics are achieved.
• Prepare detailed audit reports and ensure timely delivery.
• Identify methods to achieve quality targets and implement with guidance.
• Participate in performance improvement activities.
• Share information with the team and drive project completion.
• Assist in client presentations of findings.
• Adjust workloads to achieve project completion.
• Handle complaints, questions, and queries.
• Monitor HIPAA and information security policies.
• Maintain knowledge of Med-Metrix policies and procedures.
• Educate staff on outcomes and plans of correction.
• Perform other duties as necessary.

Skills

Analytical skills

Organizational skills

Communication skills

Client service mindset

Team and independent work

HIPAA knowledge

Tools

EPIC PB

Allscripts

Cerner

Excel

Microsoft Office

Job description

Job Description:

Job Purpose

The Quality Analyst supports quality auditing, analysis, reporting and the development of plans that lead to positive outcomes. The Quality Analyst will work on risk identification, diagnosing issues, identifying process improvement solutions and process improvement implementation methods utilizing sound principles. Continuous engagement and collaboration with the Operations and Training Team is essential.

Duties & Responsibilities

• Ensure that project related quality processes are followed by denials analyst and client specific and internal metrics are achieved
• Prepare detailed reports on audit findings and understand the quality requirements both from process perspective and for targets. Deliver reports in a timely manner.
• Identify a method to achieve the quality targets and implement the same in consultation with QCA lead and/or managers. Assist with the Quality Assessment process to ensure all quality standards targets can be met.
• Participate in performance improvement activities and continuing education to maintain current credentials and enhance knowledge and skills
• Share all relevant information with the team and take initiative to ensure team members get projects completed
• Participate in client presentation of findings, when requested
• Adjust workloads as necessary to achieve successful completion of project
• Handle complaints, questions, and queries as necessary
• Disseminates changes in guidelines and rules; monitor changes in laws, regulations, and policies that impact clinical documentation, reimbursement to assure compliance
• Foster an environment of teamwork and service excellence within the department
• Participate in conference calls/meetings with management and staff to ensure all performance and training recommendations are addressed and improvement suggestions are implemented
• Assist in new hire training classes, transition periods and refresher trainings as needed
• Maintain knowledge, understanding of, and compliance with all Med-Metrix policies and procedures.
• Participate in presentations to educate staff on outcomes and plans of correction
• Perform other duties as necessary
• Use, protect and disclose patients' protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
• Understand and comply with Information Security and HIPAA policies and procedures at all times
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties

Qualifications

• At least one (1) year of AR Follow-Up production experience.
• Annual performance review rating of 3.0 (Meets Expectations) and last three (3) consecutive months scorecard of atleast 3.5 (Meets Expectations) with all KPIs passing
• Twelve (12) months tenure in Med-Metrix and current role
• No Level 3 and above sanction for one (1) year prior to application
• At least 2 years previous work experience as a Quality Analyst in healthcare insurance collections, self-pay collections and customer service in a call center setting or compliance and/or training
• Experience with training new users
• Knowledge of EOBs, CPT & ICD-9 & 10 codes, HCFAs, UB92s, HCPCS, DRGs and authorizations/ referrals.
• Strong understanding of the basic healthcare revenue cycle operational processes such as the functions of insurance, patient billing & collections, Managed Care, Medicare, Medicaid, and Commercial Practices
• Experience with practice management systems. EPIC PB, Allscripts and/or Cerner preferred
• Knowledge of the denied claims and appeals process
• Must have an experience in outbound transaction AR process (Payers)
• Ability to navigate through multiple software and computer applications
• Detail oriented and well organized
• Capacity to maintain a high level of objectivity when completing staff reviews
• Proficient computer skills including Microsoft Office Suite, intermediate Excel skills required
• Self-motivated and resourceful with the ability to multitask and successfully operate in a fast paced, team environment
• Ability to work well individually and in a team environment
• Strong analytical and organizational skills
• Strong interpersonal skills, ability to communicate well at all levels of the organization
• Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses
• High level of integrity and dependability with a strong sense of urgency and results oriented
• Ability to meet assigned deadlines and work under minimal supervision and with all levels of staff and management.
• Excellent written and verbal communication skills required
• Gracious and welcoming personality for customer service interaction

Working Conditions

• Physical Demands: While performing the duties of this job, the employee is occasionally required to move around the work area; Sit; perform manual tasks; operate tools and other office equipment such as computer, computer peripherals and telephones; extend arms; kneel; talk and hear.
• Mental Demands: The employee must be able to follow directions, collaborate with others, and handle stress.
• Work Environment: The noise level in the work environment is usually minimal.

Med-Metrix will not discriminate against any employee or applicant for employment because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, veteran status, other non-merit based factors, or any other characteristic protected by federal, state or local law.

Requirements