Quality Analyst

Knack RCM; Iloilo; On-site; PHP 300,000 - 480,000; Full time

Benefits offered by this job

Health insurance

Job summary

Knack RCM in Iloilo, Philippines, is seeking a dedicated Quality Analyst for a full-time, on-site role. You will monitor and evaluate the accuracy and effectiveness of revenue cycle processes, performing quality audits on transactions and reports to identify deviations and ensure compliance.

Collaborating with operations teams and stakeholders, you will document findings, prepare quality metrics dashboards, and contribute to continuous improvement initiatives.

Qualifications

• Candidates should possess strong analytical skills, including data interpretation, root-cause analysis, and problem-solving abilities.
• Candidates should possess quality control skills for auditing work outputs, validating accuracy, and monitoring adherence to defined benchmarks.
• Candidates should possess quality assurance skills to design, maintain, and improve processes that prevent errors and support consistent service delivery.
• Candidates should possess quality management skills to support the implementation of quality frameworks, performance indicators, and continuous improvement plans.
• Candidates should possess clear and professional communication skills for reporting findings, collaborating with teams, and presenting recommendations.
• Relevant experience in healthcare revenue cycle management, medical billing, or healthcare operations is highly beneficial.
• Strong attention to detail, organizational skills, and proficiency with spreadsheets, reporting tools, and basic data analysis software are preferred.
• A bachelor’s degree in a relevant field such as Business, Healthcare Administration, Statistics, or a related discipline is an advantage.

Responsibilities

• Monitor and evaluate the accuracy and effectiveness of revenue cycle processes and deliverables.
• Perform quality audits on transactions and reports to identify deviations and gaps.
• Coordinate with operations teams to implement corrective actions and improvements.
• Document findings and prepare quality metrics and dashboards for leadership review.
• Contribute to continuous improvement initiatives to enhance efficiency and compliance.
• Collaborate with cross-functional stakeholders to ensure quality standards are understood and updated.

Job description

Company Description

Knack RCM empowers healthcare delivery organizations with specialty-intelligent revenue cycle orchestration that streamlines financial workflows and reduces administrative friction. By combining deep domain expertise, human intelligence, and modern technology, Knack RCM helps providers accelerate cash flow so care teams can focus on delivering high-quality patient care. With over two decades of experience, the company serves specialty physician groups, hospitals, ambulatory surgical centers, and durable medical equipment suppliers. Knack RCM differentiates itself through tailored workflows aligned to specialized coding, billing, and compliance needs, proactive denial management, and end-to-end yield optimization. The organization is committed to financial sustainability as a core driver of accessible, compassionate care.

Role Description

The Quality Analyst is a full-time, on-site role based in Iloilo, responsible for monitoring and evaluating the accuracy and effectiveness of revenue cycle processes and deliverables. Day-to-day activities include performing quality audits on transactions and reports, identifying process gaps, analyzing patterns in errors or deviations, and coordinating with operations teams to implement corrective actions. The role involves documenting findings, preparing quality metrics and dashboards, and contributing to continuous improvement initiatives to enhance efficiency and compliance. The Quality Analyst will also collaborate with cross-functional stakeholders to ensure quality standards are understood, followed, and updated in line with best practices and regulatory requirements.

Qualifications

• Candidates should possess strong analytical skills, including data interpretation, root-cause analysis, and problem-solving abilities.
• Candidates should possess quality control skills for auditing work outputs, validating accuracy, and monitoring adherence to defined benchmarks.
• Candidates should possess quality assurance skills to design, maintain, and improve processes that prevent errors and support consistent service delivery.
• Candidates should possess quality management skills to support the implementation of quality frameworks, performance indicators, and continuous improvement plans.
• Candidates should possess clear and professional communication skills for reporting findings, collaborating with teams, and presenting recommendations.
• Relevant experience in healthcare revenue cycle management, medical billing, or healthcare operations is highly beneficial.
• Strong attention to detail, organizational skills, and proficiency with spreadsheets, reporting tools, and basic data analysis software are preferred.
• A bachelor’s degree in a relevant field such as Business, Healthcare Administration, Statistics, or a related discipline is an advantage.