Project Coordinator | Hybrid

Intogreat; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A dynamic operations firm in Metro Manila is looking for an Operations Leader to oversee team functions and client management. This role includes shaping operations while ensuring quality outcomes and employee engagement. Candidates should have strong leadership skills and experience in managing client relationships. Attractive compensation and development opportunities are offered.

Benefits

Competitive Compensation Package

Work-Life Balance Support

Career Growth and Development

Supportive Leadership

Qualifications

• Experience managing a team size of 15-20 people.
• Strong understanding of client engagement and service delivery.
• Proven skills in training and development of staff.

Responsibilities

• Lead daily operations and ensure high-quality outcomes.
• Develop client-specific account plans and manage client relationships.
• Analyze productivity metrics and provide insights for improvement.

Skills

Leadership

Client relationship management

Performance analysis

Coaching and training

Team building

Job description

About the Role

Directly reporting to the Operations Manager and being a member of the Operations leadership team, your role is to plan, coach and lead all day-to-day team functions and associated duties to support your staff (a team size ranging 15 to 20 people) to deliver high quality outcomes that delight our clients. This is an exciting and challenging new role focusing on process documentation, improvement, and training through effective and efficient highest quality of knowledge transfer and retention. This gives you the opportunity to shape our broader operations function, employee engagement and culture.

Client Management

• Develop and execute against client specific account plans
• Understand client environment, how they interact with the clients, their use cases and value they get from using the platform.
• Manage client engagement and other client feedback programs.
• Work with implementation and onboarding managers when needed to ensure client expectations are set correctly and delivered against
• Work with internal cross-functional teams to ensure high quality service delivery outcomes for clients.
• Engage internal operations and service delivery teams to support client issues when needed, elevate if necessary.
• Support with billing, accounting and payment related inquiries when needed.
• Understand and drive best practices and scalability in client accounts.
• Collaborate with and share best practices with other delivery managers and internal teams.
• Understand contract scope and ensure that we deliver on, or there is a plan with client around managing the delivery of contract scope.
• Act as voice of client inside by advocating for client value and service delivery experience, including raising and escalating issues proactively.

Team Management

• Ensuring performance metrics of the team are achieved through effective leadership
• Providing training and coaching to staff using your knowledge in customer service and deep understanding of internal work processes, policies and procedures
• Interviewing and successfully onboarding new staff as the team grows
• Analyzing and reporting on productivity and other metrics, including insights and action plans to improve
• Handling escalations and issues as needed
• Driving a high performing culture and positive working environment
• Promoting a collaborative and respectful team environment through effective and engaging leadership
• Performing other duties as assigned

Benefits

Why IntoGREAT?

• Competitive Compensation Package: An attractive salary and comprehensive benefits aligned with market standards.
• Work-Life Balance Support: Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity.
• Career Growth and Development: Opportunities for training and development to help employees advance their skills and grow within the company.
• Supportive Leadership: A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles

Ready to Shape the Future?

Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!