Programme Coordinator - Customer Success Academy

LSEG; Taguig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

London Stock Exchange Group (LSEG) is seeking a Programme Coordinator to support the implementation of eLearning strategies. You will work with customer success teams, proposition leads, and video editors to develop high-quality online learning videos tailored to each customer unit.

You will oversee end-to-end video production, manage deadlines, coordinate with internal teams and vendors for subtitles, and maintain the training site content.

Qualifications

• Advanced planning and organisational skills.
• Excellent verbal and written communication skills.
• Time management.
• Problem solving and resourceful.
• Results driven.
• Advanced Excel skills essential.
• Process automation experience.
• Technical skills and willingness to learn new software.
• Experience with Kaltura / LMS / Adobe Premiere Pro / Asana / Wistia / AEM is desirable.
• Database Mgmt. skills / SQL would be an asset.
• Video editing (Adobe Premiere) would be an asset.
• Prior experience with eLearning programs would be an asset.
• Knowledge of financial markets would be ideal.

Responsibilities

• End-to-end management of the video creation process from recording to publishing.
• Manage deadlines and progress across the team to ensure timely delivery.
• Collaborate with multiple groups and maintain a schedule.
• Support a content review process for regular publishing reviews.
• Train site management and publish/update content on the site.
• Coordinate with 3rd parties on language subtitles and captions.
• Handle admin tasks for customer certifications.
• Produce data & analytics reports on views, CTR, and completion of certifications.
• Maintain 100% accuracy of the video database and improve efficiency.
• Provide video editing support for recorded webinars ensuring branding consistency.
• Seek opportunities to automate and improve processes and database management.

Skills

Advanced planning

Communication

Time management

Problem solving

Results driven

Advanced Excel

Process automation

Tech skills

Kaltura

LMS

Adobe Premiere Pro

Asana

Wistia

AEM

SQL

Video editing

eLearning

Financial markets knowledge

Tools

Kaltura

LMS

Adobe Premiere Pro

Asana

Wistia

AEM

SQL

Job description

Job Description:

The Programme Coordinator provides support for the implementation of eLearning strategies, working with customer success managers, customer learning managers, proposition leads and video editors to develop high-quality online learning videos appropriate for each customer business unit.

Roles & Responsibilities:

• Ensure end to end management of the video creation process from recording to publishing.
• Managing deadlines and progress across the team to ensure the videos are delivered on time.
• The process will involve collaborating with different groups and individuals and maintaining a schedule.
• Support a content review process to ensure that videos published are reviewed on a regular basis and by the appropriate content authors.
• Training site management and maintenance - Publishing videos and updating all relevant content to the site.
• Working with 3rd parties on language subtitles and managing video subtitle content and captions.
• Manage all administrative aspects involved with customer certifications.
• Producing data & analytical reports on views, click through rates for videos and completion of certifications.
• Manage the video database to ensure 100% accuracy of data and process efficiency
• Provide video editing support for recorded webinars ensuring consistency in branding and CX Power BI and analytics experience
• Continuously seek opportunities to automate and build efficiencies into function processes and database management.

Skills and Qualifications:

• Advanced planning & organisational skills
• Excellent verbal and written communication skills
• Time management
• Problem solving & resourceful
• Results driven
• Advanced excel skills essential
• Process automation experience
• Technical skills and willingness to learn new software
• Experience with any of the following is desirable: Kaltura / LMS / Adobe Premiere Pro / Asana / Wistia / AEM
• Database Mgmt. skills / SQL would be an asset
• Video editing (Adobe Premiere) would be an asset
• Prior experience with eLearning programs would be an asset
• Knowledge of financial markets would be ideal

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

Requirements: