Product Trainer

Transcom Worldwide Philippines, Inc.; Davao del Sur; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading international training company in the Philippines is seeking a Full Time Trainer to educate and develop new and existing employees. In this role, you will create training materials, conduct sessions, and evaluate trainee performance. Ideal candidates should have experience in healthcare customer service and an educational background in a relevant field. Join our dynamic team and help promote a culture of continuous improvement!

Qualifications

• Healthcare customer service experience is required.
• Must excel in a fast-paced dynamic environment.
• Proficient in reporting analysis and navigating detailed reports.

Responsibilities

• Teach new and existing employees the required skills and knowledge.
• Prepare training materials and conduct training sessions.
• Evaluate trainee performance and provide feedback.

Skills

Communication skills

Time management

Organizational skills

Education

University degree or equivalent

Job description

Transcom is looking for talented individuals like you to join our awesome team! Be the next Full Time Trainer for our Transcom Davao site.

Join our Transcom Family as a Product Trainer!

Product Specialists are needed to teach new and existing employees the policies, procedures, skills and knowledge required for the specific campaign. As our next Product Specialist, you will make sure to promote competitive learning and continuous improvement by following the training Team’s mission and company policies. You help prepare training booklets, administer tests and role-plays, as well as complete daily reports on your training experience. You will also become a company and campaign expert, working with the training team to teach employees what they need to succeed.

People

• Promote communication and be open to feedback.
• Keep motivation high by adapting the leadership style to individual needs.
• Create an environment conducive to success by promoting and recognizing initiatives.
• Ensure high employee satisfaction and attendance.
• Promote teamwork and cooperation amongst team members and colleagues.
• Lead by example.
• Take full responsibility and the required action on disciplinary procedures.
• Ensure that all members of the team meet targets consistently and become eligible for the Reward Fund.

Performance

• Understand and meet production targets for different clients/projects.
• Review and evaluate performance reports.
• Meet production targets for the team.
• Take full responsibility for team results.
• Set priorities, within the company standards, in order to maximize own time management. & Propose and promote motivational activities.
• Utilize coaching tools to identify your successes.
• Schedule Adherence must be reviewed daily to avoid payroll anomalies.

Training / Facilitation

• Develop Training Materials: Create comprehensive training materials such as manuals, presentations, videos, and other supplemental resources to effectively convey information about the product
• Conduct Training Sessions: Lead training sessions for employees, sales representatives, partners, or clients to educate them on the product's features, benefits, and usage scenarios.
• Customize Training Programs: Tailor training programs to meet the needs of different departments, roles, or skill levels within the organization.
• Answer Questions and Provide Support: Address questions and concerns from trainees, providing clarification and assistance as needed.
• Collect Feedback: Gather feedback from trainees to identify areas for improvement in the training program or the product itself.
• Collaborate with Product Teams: Work closely with product managers and developers to understand the product roadmap and upcoming changes, incorporating this information into training materials and sessions
• Support Product Launches: Assist in the launch of new products or updates by providing training and support to internal teams or external partners.
• Travel as Necessary: Depending on the company's needs, product trainers may need to travel to different locations to conduct training sessions or attend relevant events.
• Manage daily communication with class through in-person or Chat tool
• Connect with Floor Supports on Learner progress
• Analyze performance using reporting and determine where there are gaps or opportunity
• Proficiency in reporting analysis and navigating detailed reports.
• Strong organizational skills with the ability to multitask at ease.
• Expert level coaching skills specific to the behaviors required to perform rep level job responsibilities, i.e.: call handling, division
• Ability to easily pivot from administrative functions to group learning activities.

Educational Background

• Educational Background: University degree or equivalent higher qualification
• Work Experience: Healthcare Customer Service Experience

Skills Requirements

• Manage your time effectively and be focused on setting clear objectives and priorities.
• Must be an ambassador for Transcom
• An aptitude to handle change in a fast paced dynamic environment
• An ability to take ownership of timelines and do the appropriate follow-ups
• Excellent organizational, interpersonal and communication skills