Product Technical Support Analyst (Fund Accounting)

FIS; Makati; Híbrido; PHP 600.000 - 900.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Career development tools

International work environment

Professional education opportunities

Competitive salary & benefits

Descripción de la vacante

FIS is seeking a Product Technical Support Analyst in the Metro Manila area. You will provide functional and technical support for investment accounting applications, troubleshoot issues, monitor performance, and support production activities while collaborating with internal and client-facing teams.

The role emphasizes finance, accounting, and financial technology with strong client engagement. It features a hybrid work arrangement (three days in-office, two days virtual) and opportunities to

Formación

• Bachelor's degree in Accounting, Finance, Business, IT, or related field.
• Experience in application or production support, client services.
• Knowledge of financial services and investment accounting.
• Excellent English communication with clients and stakeholders.

Responsabilidades

• Provide functional and technical support on the IAM platform, resolving client queries with high-quality responses.
• Perform issue triage, troubleshooting, log analysis, and recreate client scenarios in test environments.
• Manage daily production support including IAM BAU tickets and system issues.
• Monitor batch processes and coordinate fixes with internal teams.
• Understand client setups and multi-account configurations; document recurring issues and fixes.
• Collaborate with internal teams to prioritize and resolve issues efficiently.
• Engage client teams for testing, UAT, and alignment discussions.
• Escalate major incidents and prepare RCA notes per governance and SLA.

Conocimientos

Analytical skills

Troubleshooting

Client communication

English proficiency

Educación

Bachelor's degree in Accounting/Finance/Business/IT

Herramientas

InvestOne

Descripción del empleo

Type Of Hire

Experienced (relevant combo of work and education)

Position Type

Full time

Every transaction tells a story. Every innovation creates new possibilities. At FIS, we build the technology that helps businesses and communities thrive. Join us and be part of a team that embraces curiosity, values diverse perspectives and turns ideas into action.

Role location~ Hybrid (three days in-office, two days virtual)

Job Summary

As a Product Technical Support Analyst, you will provide functional and technical support for investment accounting applications, helping clients maintain smooth day-to-day operations. You will troubleshoot issues, monitor system performance, support production activities, and collaborate with internal and client-facing teams to resolve complex business and technical challenges. This role is ideal for professionals with a background in finance, accounting, or financial technology who enjoy problem-solving and client engagement.

Your Key Responsibilities

• Provide functional and technical support on the IAM platform, ensuring all client queries are resolved with high-quality, timely responses
• Perform issue triage, troubleshooting, log analysis, and recreate client scenarios in test environments to identify root causes
• Manage daily production support, including IAM BAU tickets, functional queries, and system issues
• Monitor batch processes (FOMI jobs, Process Manager schedules, pricing/FX uploads), identify failures early, and coordinate fixes with internal teams
• Understand client setups, workflows, multi-account configurations, and custom processes (e.g. Client-specific workflows)
• Liaise closely with internal teams - Product Development, CIO, PS, Operations, ESM to ensure issues are prioritized and resolved efficiently
• Collaborate with client teams (AAM, TechOps) for daily operations, testing cycles, UAT activities, and alignment discussions
• Document recurring issues, client information, fixes, and process updates to support product quality and knowledge management
• Engage EIM for major incident escalations; follow governance, maintain SLA compliance, and prepare RCA notes
• Build strong domain knowledge in financial accounting concepts like NAV, pricing, FX, amortization, and corporate actions
• Participate in ad-hoc projects, process improvements, and performance optimization initiatives (e.g., batch fine-tuning, weekend validations)
• Maintain client satisfaction through proactive communication, expectation management, and periodic follow-ups

What You Bring

Required qualifications~

• Bachelor's degree in Accounting, Finance, Business, Information Technology, or a related field
• Experience in application support, production support, client services, or a related support function
• Knowledge of financial services, investment accounting, fund accounting, or financial instruments
• Strong analytical, troubleshooting, and problem-solving skills
• Excellent verbal and written communication skills in English, with the ability to engage effectively with clients and stakeholders

Preferred Qualifications

• Experience supporting investment accounting, portfolio accounting, or financial operations platforms
• Familiarity with fund accounting concepts, including valuation, pricing, foreign exchange, and corporate actions
• Experience with InvestOne or similar investment management and accounting platforms
• The impact you'll make

As a Product Technical Support Analyst, you will be part of a team that supports critical investment accounting operations for financial services clients. Your work will help ensure system stability, operational efficiency, and a high-quality client experience. By combining technical troubleshooting with financial domain knowledge, you will contribute to the ongoing success of both clients and internal teams.

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A modern, international work environment and a dedicated and motivated team
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
• The chance to work on some of the most challenging, relevant issues in financial services & technology

Our Benefits Include

• Opportunities to innovate in fintech
• Tools for personal and professional growth
• Internal career growth opportunities
• Inclusive and diverse work environment
• Resources to invest in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.