Product Reconciliation Assistant

BDO Unibank; Angeles; On-site; PHP 335,000 - 614,000; Full time

Job summary

BDO Unibank is seeking an experienced Transaction Reconciliation professional in Pampanga to ensure accurate daily settlement of Cashcard, Trade Money, and related products. You will monitor GL accounts and coordinate with branches and partners to resolve discrepancies.

You will also handle customer service cases, prepare month-end MIS reports, and contribute to control and accounting policies. This role requires meticulous attention and adherence to bank procedures.

Qualifications

• Experience in performing daily reconciliation and settlement of multiple payment products.
• Familiarity with corporate product-related transactions and internal guidelines.
• Attention to accuracy, control compliance and problem reporting.

Responsibilities

• Prepare and file reconciliation sheets and supporting documents for reference.
• Handle customer and unit queries with timely resolutions within SLA.
• Generate month-end schedules of GL accounts and MIS reports.
• Participate in system enhancements/testing when required.

Skills

Reconciliation

Financial transactions

Customer service

Documentation

Tools

T4s

GL software

WorkWith GL

Job description

Select how often (in days) to receive an alert:

Business Unit: Enterprise Services Group

Department:

This position supports operational efficiency of PC – PCTB – Digital Transactions Recon and Settlement through:

Timely and accurate reconciliation of Cashcard, Trade Money, Billspayment, Government Collections, BOB Payroll, BOB ADA/ACA , BDO Online Pesonet, CMS Payments and Collection, Inward and Outward Payments Operations and BDO Network Bank Outsourced products and services.

Timely and accurate elimination of transaction floats, reduction of financial exposure and maintenance of legitimacy of account balances

Resolving or escalating complaints and reconciliation issues and concerns

Performing all assigned tasks in accordance with control and accounting policies, relevant internal guidelines, procedures and standards and memorandum of agreement with various clients

A. JOB SUMMARY

1. Transaction Reconciliation (55%)

• Performs efficient, timely and accurate daily reconciliation and settlement of Cashcard, Trade Money, Billspayment, Government Collections, BOB Payroll, BOB ADA/ACA , BDO Online Pesonet Inward Payments Operations and BDO Network Bank Outsourced products and services in accordance with the existing bank policies and procedures.
• Reconciles and monitors assigned GL accounts and corresponding cost centers.
• Refer noted discrepancies to concerned branches, internal and external partners for verification, disposition ,resolution and adjustment
• Prepares necessary adjusting entries and settlement entries for posting via T4s or Workwith GL
• Process requests from both internal and external partners on Corporate products and services.
• Prepares problem report affecting corporate products related transactions.
• Prepares Internal guidelines and desk manuals concerning products assigned to the team.
• Files all reconciliation sheets and other relevant documents for easy reference.

2. Customer Service (25%)

• Handles processing, verification and resolution of customer complaints received from call center, branches and other units.
• Performs timely and correct response to call center cases, branches and other units, and ensures resolution is within the agreed Turn Around Time and Service Level Agreement

3. Reportorial Requirement (15%)

• Ensures proper escalation of encountered system related problem, suspicious transactions and other related concerns via Problem Report.
• Prepares complete and accurate month‑end schedules of GL accounts based on Statement of Condition balances
• Prepares various month‑end MIS reports for submission to supervisor and higher officers.

4. Others ( 5%)

• Performs User Acceptance Test (UAT) for System Enhancement/fix when required.
• Performs other tasks that maybe assigned from time to time.

The BDO, BDO Unibank, and other BDO-related trademarks are owned by BDO Unibank, Inc. BDO Unibank Inc. ® All Rights Reserved.