Product Manager

SupportNinja; Philippines; On-site; PHP 900,000 - 1,800,000; Full time

Benefits offered by this job

Full time employees

Competitive compensation

Adherence to government-mandated bene­

Retirement Savings Program withCompany

Life Insurance

HMO coverage starting on Day 1

Paid time off, birthday leave

Bonus and incentive plans

Skills training and professional dev.

Office space with free lunch

Employee Referral Program

Job summary

SupportNinja is seeking a Product Manager to own the end-to-end lifecycle of digital applications, blending product management with customer experience research to drive growth and user retention. You will define features and roadmaps, run market research and usability studies, conduct user interviews, and translate insights into PRDs and user stories in collaboration with engineering, UX, and marketing.

The role emphasizes data-driven decision making, tracking CAC, LTV, churn, DAU/MAU, and NPS,

Qualifications

• Minimum of 3 years in product management, preferably owning digital products.
• Qualitative user research and quantitative analysis experience.
• Experience with testing/optimization frameworks (A/B testing, funnel analysis, onboarding).

Responsibilities

• Define product features and roadmaps aligned with business goals.
• Conduct market research, user interviews, and usability testing.
• Translate insights into PRDs and user stories with engineers and designers.
• Track key metrics (CAC, LTV, churn, DAU/MAU, NPS) to improve product.
• Collaborate with customer success, marketing, and ops teams.
• Create and maintain product docs and release notes.

Skills

Product management

User research

Analytics

Communication

Agile

Tools

Firebase

Amplitude

Hotjar

GA4

Jira

ClickUp

Job description

Job Summary: The Product Manager owns the end-to-end lifecycle of new and existing digital applications, ensuring they solve real user problems and support business growth. This role combines product management with customer experience research, conducting market and usability research and developing adoption strategies to support successful product launches and long term user retention.

What does a day in the life of a Product Manager look like?

Own and define product features and roadmap, ensuring alignment with business goals and the customer journey.

Design and execute market research and competitive analysis to identify market gaps, user personas, and emerging customer needs.

Conduct customer discovery, user interviews, and usability testing to identify friction

points and validate prototypes before development.

Develop onboarding flows and adoption strategies to support user acquisition and product adoption.

Partner with Engineering, UX/UI Designers, Customer Success, and Marketing to translate customer insights into feature specifications (PRDs) and user stories.

Lead the creation and maintenance of product documentation, including feature specifications, release notes, and SOPs for internal teams.

Define, track, and analyze key product metrics (e.g., CAC, LTV, churn, DAU/MAU, NPS) to inform feature iteration.

Partner with customer-facing teams to deliver product enablement training, ensuring support staff are aligned with the customer journey.

Adhere to company policies and procedures

Meet or exceed performance targets for related KPIs

Continuously improve knowledge of product management methodologies, customer experience research, and industry best practices through training and learning initiatives

Collaborate with other departments as needed

Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times

Perform other duties as assigned

What are the required qualifications of a Product Manager?

Minimum of three (3) years of experience in product management, preferably owning digital products, mobile/web applications, or SaaS solutions.

Hands‑on experience conducting qualitative user research (e.g., usability testing, customer interviews) and quantitative analysis.

Experience applying testing and optimization frameworks (e.g., A/B testing, funnel analysis, onboarding flow design) to improve product adoption.

Experience with product analytics platforms (e.g., Firebase, Amplitude, Hotjar, GA4) and agile project management tools (e.g., Jira, ClickUp).

Outstanding communication skills, with the ability to translate user feedback into clear technical requirements.

Ninja Perks and Benefits

• Full time employees
• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO coverage starting on Day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Beautiful office space with a free lunch provided daily for onsite employees
• Employee Referral Program

Experience infinite fun so you can have infinite growth . Discover a Better Way to Grow ! Are you ready?

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.

SupportNinja is proud to be an Equal Employment Opportunity employer, and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.