Process Specialist (AI Context Engineer) / Proofreader

XtendOps; Iloilo City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading process optimization firm in the Philippines seeks a Process Specialist (AI Context Engineer) / Proofreader. This role involves documenting and optimizing customer journeys into AI-ready formats, ensuring process accuracy through collaboration with AI Engineers. Ideal candidates have strong analytical skills, experience in process improvement, and are proficient in various documentation tools. Competitive compensation offered.

Qualifications

• 2+ years in Process Improvement, Business Analysis, or CX Workflow Design.
• Experience in AI Automation, BPO Operations, or Digital Transformation.
• Familiarity with AI Ops or SmartAgent training.

Responsibilities

• Map customer and operational processes into AI Journey Templates.
• Identify friction points and opportunities for automation.
• Collaborate with AI Builders to define requirements.

Skills

Analytical skills

Process mapping expertise

Proficiency in visual documentation tools

Google Workspace proficiency

Written communication skills

Attention to detail

Tools

Figma

Lucidchart

Miro

Draw.io

Job description

Job Title: Process Specialist (AI Context Engineer) / Proofreader

Purpose:

The Process Specialist (AI Context Engineer) / Proofreader is responsible for documenting, optimizing, and translating customer journeys and internal workflows into AI-ready process formats. This supports automation, SmartAgent training, and operational transformation across clients. The role also includes proofreading other process specialist guides to ensure accuracy, consistency, and adherence to standards.

Key Responsibilities:

• Map existing customer and operational processes into standardized AI Journey Templates.
• Identify friction points, process gaps, and opportunities for automation.
• Collaborate with AI Builders and Engineers to define handlers, routes, and data payload requirements.
• Ensure consistency and compliance across all process documentation, SOPs, and knowledge bases.
• Conduct validation sessions with Operations, QA, and clients to ensure process accuracy.
• Proofread other process specialists’ work to ensure SOP adherence and quality.
• Maintain trackers, logs, and change records for transparency and audit readiness.
• Support Co-QA sessions with clients to align process accuracy with policy and operational standards.

Core Skills:

• Strong analytical and process mapping expertise.
• Proficiency in visual documentation tools (Figma, Lucidchart, Miro, Draw.io).
• Proficient with Google Workspace (Docs, Sheets, Slides).
• Basic understanding of API logic, inputs/outputs, and workflow automation triggers.
• Excellent written communication skills, able to simplify complex workflows into clear, step-by-step instructions.
• High attention to detail and organizational discipline in version control and documentation structure.

Preferred Background:

• 2+ years of experience in Process Improvement, Business Analysis, or CX Workflow Design.
• Experience in AI Automation, BPO Operations, or Digital Transformation initiatives.
• Familiarity with AI Ops, conversational AI frameworks, or SmartAgent training.
• Knowledge of RAG workflows, Agentic RAG, Traditional RAG, multi-agent systems, and knowledge-augmented generation (KAG).