Primary Care Provider Support

Dexcom; Taguig; On-site; PHP 420,000 - 560,000; Full time

Benefits offered by this job

Tuition reimbursement

Career development

Global opportunities

Comprehensive benefits

Job summary

Dexcom is seeking an experienced PCP Support professional to streamline CGM prescribing for PCP offices. You will manage intake, order processing, and documentation as providers request assistance across prior authorizations, insurance verification, and payer portals.

You will ensure accurate records in CRM, escalate delays appropriately, and maintain professionalism in a high-volume environment while protecting patient privacy and compliance standards.

Qualifications

• 2 to 4 years of experience in healthcare administrative support or back-office roles.
• Strong verbal and written English communication skills.
• Experience supporting providers or patients in a structured service environment.
• Proficiency with CRM, case management, ticketing, or knowledge base tools.

Responsibilities

• Assist enrolled PCP offices with administrative tasks tied to prescribing CGM.
• Handle intake, order processing, and documentation when help is requested.
• Navigate prior authorization, insurance verification, and CGM ordering systems on behalf of PCP offices.
• Flag coverage gaps or denials and escalate delays as needed.
• Document every interaction in CRM and maintain audit-ready records.
• Own follow ups and close the loop with PCP offices and internal teams.
• Share patterns and feedback with team leaders and quality groups.

Skills

English communication

Listening

Problem solving

Organization

Tools

CRM

Case management tools

Ticketing systems

Job description

Our PCP Support team removes the administrative burden that stands between a prescription and an approved CGM. We step in at the moments that matter most: a stalled prior authorization, missing documentation, an order that needs to move before a patient falls through the cracks. We listen, follow through, and help every PCP office move a prescription forward with confidence.

Where you come in:

Support enrolled PCP offices with the administrative tasks tied to prescribing CGM for T2 NIT patients, including intake, order processing, and documentation once a provider has requested help.

Listen for what the PCP office is actually saying and what they are not saying, and help them work through friction, confusion, or delays so a prescription or order can keep moving with confidence.

Navigate prior authorization, insurance verification, and CGM ordering systems on behalf of PCP offices: submit and track requests through payer portals, fax, and case management systems, verify eligibility and coverage, and resolve questions within approved procedures and pilot guidelines.

Flag coverage gaps or denials to the PCP office for resolution and elevate delays to the right internal or payer contact.

Document every interaction in CRM (Customer Relationship Management) and case tools, maintaining accurate, audit-ready records so the next person picking up the case has what they need.

Own your follow ups and close the loop with the PCP office and internal teams, recognizing signals that a prescription or order may be at risk of stalling and acting upon them within scope of role.

Share patterns you are hearing from PCP offices with team leaders, quality, training, and operations.

Handle sensitive provider and patient information with care and always follow privacy and compliance expectations.

Meet productivity, quality, and accuracy expectations in a high-volume environment, staying calm and professional with PCP office staff who are busy, frustrated, or navigating an unfamiliar process.

What makes you successful:

You can make an interaction with a PCP office feel helpful from the first sentence, communicating in a way that is clear, warm, and easy to follow, both in writing and on the phone.

You listen well, picking up on tone, hesitation, and the real concern under the stated one, and can explain next steps in plain language without sounding scripted.

You hold your composure when a provider's office is frustrated, and know when to resolve, when to clarify, when to follow up, and when to elevate.

You stay organized when several cases are open at once, and your notes are accurate and useful to whoever reads them next.

You see patterns across cases and speak up when something is worth fixing.

You uphold privacy and compliance standards consistently and without prompting, and demonstrate resilience and composure in a high-volume role.

Required experience and qualifications:

2 to 4 years of experience in healthcare administrative support, prior authorization, benefits verification, order processing, or a similar back-office role.

Experience supporting providers or patients in a structured service environment.

Strong verbal and written English communication skills.

Working experience with CRM, case management, ticketing, or knowledge base tools.

Proven ability to manage follow ups and close the loop with PCP offices and internal teams.

Strong listening, problem solving, and issue-resolution skills.

Comfort working within defined procedures, quality standards, and operational metrics.

Ability to work scheduled shifts aligned to business and provider needs.

Preferred experience and qualifications:

Experience in healthcare, medtech, pharmacy, diagnostics, insurance, wellness, hospital, clinic, or other provider-facing organizations.

Familiarity with regulated environments and provider/patient privacy expectations.

Comfort reading dashboards, spreadsheets, or simple reports to understand case trends.

Background in global business services, shared services, contact center, BPO (Business Process Outsourcing), or healthcare customer operations in Manila.

Exposure to case resolution time, first contact resolution, process-quality indicators, or quality monitoring.

What you'll get:

A front row seat to life changing CGM technology.

A full and comprehensive benefits program.

Growth opportunities on a global scale.

Access to career development through in-house learning programs and qualified tuition reimbursement.

An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.

Travel Required:

0-5%

Experience and Education Requirements:

Mapped to the Global Career Framework level and title.

Language Skills:

Must demonstrate English proficiency at a CEFR (Common European Framework of Reference for Languages) C2 (near-native/mastery) level, both written and verbal. Examples include the ability to correspond clearly and professionally with PCP offices in writing, document interactions accurately, read and interpret procedures and coverage requirements, and communicate follow up needs to internal teams.