Post Market Complaint Specialist

iRhythm Technologies, Inc.; Manila; On-site; PHP 360,000 - 480,000; Full time

Job summary

iRhythm Technologies, Inc. is seeking a Complaint Handling Specialist in Manila to manage the intake, evaluation, investigation, documentation, and closure of product complaints in compliance with internal procedures and regulatory requirements.

The role emphasizes timely processing, root cause analysis, and collaboration with cross-functional teams to drive corrective and preventive actions that enhance product quality and patient safety.

Responsibilities

• Receive, log, and acknowledge customer complaints within established timelines.
• Review complaint information for completeness, accuracy, and classification (e.g., reportable vs. non-reportable).
• Conduct detailed investigations, including root cause determination, in coordination with Quality Engineering, Manufacturing, and R&D teams.
• Ensure complaint records are properly documented in the electronic Quality Management System (eQMS).
• Maintain compliance with complaint handling procedures per ISO 13485, 21 CFR 820.198, and EU MDR.

Job description

Career-defining. Life-changing.

At iRhythm, you’ll have the opportunity to grow your skills and your career while impacting the lives of people around the world. iRhythm is shaping a future where everyone, everywhere can access the best possible cardiac health solutions. Every day, we collaborate, create, and constantly reimagine what’s possible. We think big and move fast, driven by our commitment to put patients first and improve lives. We need builders like you. Curious and innovative problem solvers looking for the chance to meaningfully shape the future of cardiac health, our company, and your career

About This Role:

The Complaint Handling Specialist is responsible for the intake, evaluation, investigation, documentation, and closure of product complaints in compliance with internal procedures and regulatory requirements. This role ensures timely and accurate processing of complaints, supports root cause analysis, and collaborates with cross-functional teams to drive corrective and preventive actions that enhance product quality and patient safety.

Key Responsibilities

Complaint Management

Receive, log, and acknowledge customer complaints within established timelines.

Review complaint information for completeness, accuracy, and classification (e.g., reportable vs. non-reportable).

Conduct detailed investigations, including root cause determination, in coordination with Quality Engineering, Manufacturing, and R&D teams.

Ensure complaint records are properly documented in the electronic Quality Management System (eQMS).

Maintain compliance with complaint handling procedures per ISO 13485, 21 CFR 820.198, and EU MDR.

Location:

Manila

As a part of our core values, we ensure an inclusive workforce. We welcome and celebrate people of all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer. We will consider for employment all qualified applicants with arrest and conviction records in accordance with all applicable laws.

iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including those who may have any difficulty using our online system. If you need such an accommodation, you may contact us at [e-mail]

About iRhythm Technologies

iRhythm is a leading digital healthcare company that creates trusted solutions that detect, predict, and prevent disease. Combining wearable biosensors and cloud-based data analytics with powerful proprietary algorithms, iRhythm distills data from millions of heartbeats into clinically actionable information. Through a relentless focus on patient care, iRhythm’s vision is to deliver better data, better insights, and better health for all.

Make iRhythm your path forward. Zio, the heart monitor that changed the game.