Portuguese IT Support Specialist (Work From Home + Php80k - Php85k + Benefits)

J-K NETWORK RECRUITMENT SERVICES AND CONSULTANCY, INC.; Pasay; Remote; PHP 400,000 - 600,000; Full time

Job summary

A leading recruitment service provider is seeking a Portuguese IT Support Specialist to provide technical support in a work from home setup. This role requires fluency in Portuguese and English and offers competitive benefits including monthly bonuses and 24 days paid time off. Ideal candidates have a background in IT support and reside in the Philippines.

Benefits

10% Night Differential

Government-Mandated Benefits (SSS, Pag-Ibig, PhilHealth)

Life & Accident Insurance Coverage

13th-Month Pay

Work Equipment Provided

Monthly Attendance & Annual Performance Bonuses

24 Days Paid Time Off

HMO Coverage

Free Working Visa Processing

Qualifications

• Currently residing in the Philippines.
• IT/technical support background is a plus.
• Previous BPO technical support experience.

Responsibilities

• Provide technical and customer support in English and Portuguese.
• Troubleshoot software, hardware, and account-related issues.
• Log all incidents in our tracking system.

Skills

Fluent in Portuguese and English

Basic knowledge of hardware, software, and networking

PC troubleshooting

Education

Bachelor’s or vocational in IT-related courses

Job description

Company Profile

A global leader in technology and digital solutions, empowering IT, finance, manufacturing, and healthcare industries with innovative IT support, consulting, software development, and digital transformation to drive efficiency and enhance customer experience.

Job Details

Position: Portuguese IT Support Specialist
Company Industry: BPO / IT Services
Work Location: Pasay City, Philippines
Salary: Php 80,000 - Php 85,000
Work Schedule: Shifting schedule
Work Set-up: Work From Home set-up

Benefits

• 10% Night Differential
• Government-Mandated Benefits (SSS, Pag-Ibig, PhilHealth)
• Life & Accident Insurance Coverage
• 13th-Month Pay
• Work Equipment Provided
• Monthly Attendance & Annual Performance Bonuses
• 24 Days Paid Time Off / Leaves
• HMO Coverage
• Free Working Visa Processing

Requirements

• Currently residing in the Philippines
• Fluent in Portuguese and English (spoken & written)
• Bachelor’s or vocational in IT-related courses (a plus)
• IT/technical support background (a plus)
• Basic knowledge of hardware, software, and networking
• Familiarity with PC troubleshooting and apps like Outlook
• Willingness to handle multiple calls daily
• Previous BPO technical support experience

Responsibilities

• Provide technical and customer support in English and Portuguese
• Troubleshoot software, hardware, and account-related issues
• Follow standard support procedures for every user concern
• Accurately log all incidents in our tracking system
• Handle multiple calls or tickets efficiently

Recruitment Process (100% Online)

1. Resume Screening
2. Initial Interview
3. Language Assessment
4. Final Interview

How to Apply

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