Portal Operations Specialist (CMSM)

Reliasourcing; Pasay; On-site; PHP 446,000 - 725,000; Full time

Job summary

A leading digital content company based in the Philippines is seeking a talented individual to join their Portal Operations Team. The role involves day-to-day management of CMS operations, content publishing, and creating engaging player experiences across multiple platforms. Ideal candidates should possess at least 2 years of relevant experience, along with strong knowledge of CMS like WordPress or Drupal, and excellent communication skills in English. This is an exciting opportunity for dynamic professionals passionate about content management.

Qualifications

• 2+ years of experience in Web Operations or CMS Management.
• Strong understanding of landing page design principles.
• Proven experience with content management systems.
• Have experience with Responsive web design.
• Have working knowledge of HTML, CSS, and web publishing workflows (ability to read/edit code)
• Have experience working with or building email marketing templates.
• Understand SEO fundamentals, web analytics and key performance metrics
• Possess knowledge of Web Operations methodologies and processes.
• Excellent written and verbal communication skills in English (C1 level minimum)
• Are able to manage multiple projects simultaneously and meet deadlines.
• Have problem-solving skills and ability to troubleshoot CMS configuration issues.

Responsibilities

• Execute day-to-day CMS operations including content publishing.
• Create and publish brand-consistent web content.
• Monitor and analyze user traffic and engagement metrics.
• Design and launch high-converting landing pages for promotions and campaigns.
• Coordinate CMS activities with external and internal parties.
• Ensure compliance with regulatory requirements and responsible gaming standards.
• Create email templates for player communications and campaigns.
• Monitor user traffic and engagement metrics to inform content decisions.
• Oversee content deployment workflows from staging to production.

Skills

Content Management Systems

Web Operations

Responsive web design

HTML

CSS

SEO fundamentals

Problem-solving

Communication skills

Stakeholder collaboration

English communication

Tools

WordPress

Drupal

Playtech Portal

Job description

• Join the Portal Operations Team in PTMS.
• Execute day-to-day CMS operations including content publishing, page configuration, and deployment management

Manage Playtech’s proprietary Portal CMS to deliver engaging player experiences across desktop, tablet, and mobile platforms

• Create, edit, and publish brand-consistent web content including game promotions, landing pages, banners, and dynamic player-facing content that supports businessobjectives.
• Design and launch high-converting landing pages for promotions, campaigns, and product launches
• Coordinate CMS activities with multiple external and internal parties.
• Familiarize yourself with the Playtech CMS documentation (Playtech Portal).
• Configure game feeds, categories, and promotional content for gambling platforms.
• Implement player segmentation rules to deliver personalized content experiences.
• Oversee content deployment workflows from staging to production environments.
• Ensure compliance with regulatory requirements and responsible gaming standards.
• Create email templates for player communications, promotional campaigns, and engagement initiatives
• Monitor and analyze user traffic, engagement metrics, and customer behavior data to inform content decisions
• Identifynew contentopportunities and explore ways of repurposing existing content throughout the site.
• Drive continuous improvement by implementing data-driven changes to site layout, content, and user experience
• Collaborate with marketing teams to ensure consistent brand message across all channels
• Work with other technical teams (web developers, graphic designers, technicaldelivery).
• Create andmaintaina content calendar that covers all aspects of content creation and delivery throughout the year.

Qualifications

• Are willing to develop your career in PortalOperations.
• Havepreviousexperience in Web Operations, CMSManagementor digital content operations (2 year minimum, 4 or more years recommended).
• Have proven experience with Content Management Systems (WordPress, Drupal, custom CMS platforms, etc.)
• Have a strong understanding of landing page design principles and conversion optimization
• Haveexperience with Responsive web design.
• Have working knowledge of HTML, CSS, and web publishing workflows (ability to read/edit code)
• Have experience working with or building email marketing templates.
• Understand SEO fundamentals, webanalyticsand key performance metrics
• Possess knowledge of Web Operations methodologies and processes.
• Excellent written and verbal communication skills in English (C1 level minimum) -you’llwork with international teams and stakeholders daily.
• Are able to manage multiple projects simultaneously and meet deadlines.
• Have problem-solving skills and ability to troubleshoot CMS configuration issues.

Nice to have

• Experience working with custom-built CMS platforms.
• Experience working in the gambling industry.
• Experience with form builders and user registration workflows.
• Knowledge of player segmentation and personalization strategies.
• Familiarity with Agile/Scrum methodologies.
• Experience with A/B testing and conversion rate optimization.