Planner | Temporary WFH | Clark | Day Shift

RemoteFetch; Philippines; Remote; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Salary package

Temporary WFH arrangement

Pampanga office location

HMO coverage

Salary advance program

Emapta Academy courses

Gym access

Lifestyle perks

Employee referral incentives

Job summary

RemoteFetch is seeking a Planner in the Philippines to streamline scheduling, coordination, and subcontractor management for our global client base. This role centers on keeping operations efficient, ensuring timely service delivery, and enhancing customer satisfaction.

As a Planner, you will manage technician tasks, schedule visits, and handle vendor communications, leveraging strong MS Office skills and meticulous reporting.

Qualifications

• At least 2 years of experience in a similar role.
• Advanced Microsoft Office skills.
• Ability to work with minimal supervision within set timeframes.

Responsibilities

• Schedule technicians' daily tasks to meet customer requirements.
• Plan and book PPM service and quoted works visits with customers in advance.
• Manage the customer portal for issuing work orders.
• Raise purchase orders to subcontractors for regional preventative maintenance and reactive work.
• Create job lists with details for subcontractors to complete.

Skills

Time management

Multitasking

Communication

Attention to detail

Reliability

Problem solving

Phone manners

Organizational skills

Report generation

Tools

Microsoft Office

Job description

Keep Operations Flowing, Globally and Seamlessly

Schedules are more than dates on a calendar—they're strategies that keep business consulting and operations in balance. As a Planner, you'll streamline tasks, optimize resources, and align services like a well-audited account. Build a global consulting career right from the Philippines, where precision planning meets international impact.

What You'll Do

Be part of our client's team as a Planner, where you'll take charge of scheduling, coordination, and subcontractor management. You'll keep operations efficient, ensure smooth service delivery, and directly contribute to customer satisfaction and business success.

Role Snapshot

• Employment type: Full-time
• Shift: Day shift, weekends off
• Work setup: Temporary WFH, Clark

What's in Store for You

• Competitive salary package
• Temporary WFH arrangement
• Prime office location in Pampanga (conveniently accessible by PUVs, with nearby restaurants and banks)
• HMO coverage with free dependent upon regularization
• Salary Advance Program through our banking partner (eligibility and approval subject to bank assessment; available to account holders with minimum 6 months company tenure)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

What You'll Bring to the Table

• At least 2 years of experience in a similar role
• Efficiency and productivity under any circumstances
• Punctuality and reliability
• Ability to work with minimal supervision within set timeframes
• Competence in producing reports, invoices, and documentation
• Polite and professional phone manner
• Keen attention to detail
• Advanced Microsoft Office skills

Special Competencies

• Strong time management and deadline adherence
• Ability to work well under pressure
• Effective communication across all levels
• Strong organizational and documentation skills
• Problem-solving mindset with a positive attitude
• Ability to multitask and collaborate in a team environment
• Self-motivation and initiative

Key Indicators of Success

• Timely and accurate process and documentation compliance
• Adherence to safety, quality, and customer service standards
• Strong customer and stakeholder relationship-building
• Full compliance with policies and procedures

What You'll Be Handling

• Schedule technicians' daily tasks to meet customer requirements
• Plan and book PPM service and quoted works visits with customers in advance
• Manage the customer portal for issuing work orders
• Raise purchase orders to subcontractors for regional preventative maintenance and reactive work
• Create job lists with details for subcontractors to complete
• Forward work details to subcontractors and clarify their inquiries
• Follow up on subcontractor works aged more than 14 days
• Build strong working relationships with technicians and subcontractors by resolving issues collaboratively
• Monitor work-in-progress reports and minimize jobs overdue by more than one month
• Highlight underperforming technicians and subcontractors
• Optimize and manage technicians' workloads by assigning the required number of doors each day or week
• Drive revenue by planning efficiently, pooling jobs within areas, and limiting travel time for technicians
• Promote strong service margins by maximizing technician utilization and reviewing PO values before subcontractor assignment
• Perform other duties as required

Who You'll Work With

Our client is part of the world's leading access solutions group. From automatic doors to cutting-edge biometric systems, they make everyday movement safer and smarter. With a presence in over 70 countries and a 30-year legacy of innovation, our client empowers its people to thrive in a global career while contributing to a safer, more open world.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!