PHRN and Medical Allied

Concentrix Philippines; Quezon City; On-site; PHP 391,000 - 670,000; Full time

Job summary

Concentrix Philippines is seeking a detail-oriented Appeals PHRN Specialist to support Medicare UM and appeals, ensuring high-quality clinical reviews and timely resolutions in line with CMS guidelines.

The role involves reviewing requests, validating cases, and collaborating with onshore payer nurses and IROs, with clear documentation of clinical rationales and outcomes.

Qualifications

• Experience with Medicare UM or appeals processing.
• Familiarity with CMS guidelines and InterQual/MCG criteria.
• Proficiency in clinical documentation and review standards.

Responsibilities

• Review and process Medicare appeal requests per CMS rules.
• Collaborate with payer nurses and IROs to collect required docs.
• Provide clear clinical rationales for approvals or denials.

Skills

Medicare UM

Appeals processing

Case validation

Clinical review

Tools

MS Office

Clinical platforms

Job description

Job Title:

PHRN and Medical Allied

Job Description

We are seeking a highly skilled and detail-oriented Appeals PHRN Specialist to support our expanding Medicare line of business. The ideal candidate will have a strong background in Utilization Management (UM), appeals processing, and case validation, with hands-on experience in Medicare UM or Appeals. This role will be critical in ensuring high-quality clinical review, thorough case investigation, and timely resolution of appeal cases in accordance with CMS guidelines.

Appeals Review & Case Handling:

• Review, evaluate, and process appeal requests for Medicare members in compliance with CMS regulations and organizational protocols.
• Conduct thorough case validation and clinical review using sound judgment and medical necessity criteria.

Collaboration:

• Collaborate with onshore payer nurses and Independent Review Organizations (IROs) to collect and verify necessary documentation for appeal resolution.
• Escalate complex cases as needed, providing detailed summaries and clinical insights.

Documentation & Communication:

• Provide clear documentation and clinical rationales for approval or denial decisions.
• Maintain accurate records of all case activities and communicate findings effectively across teams.

Multitasking & Quality Assurance:

• Manage multiple appeal cases concurrently while maintaining high standards for quality and turnaround time.
• Contribute to internal quality assurance reviews and support process improvement initiatives.

Compliance & Industry Standards:

• Stay current on CMS guidelines, UM criteria, and regulatory updates.
• Ensure all appeals are resolved within required timelines and documented appropriately.

Recommended Minimum Skills Requirements (MSRs)

Technical Skills:

• Strong understanding of Medicare UM and Appeals processes.
• Familiarity with CMS guidelines, InterQual/MCG criteria, and clinical review standards.
• Proficiency in using clinical platforms, documentation systems, and Microsoft Office Suite (Word, Excel, Outlook).

Soft Skills:

• Strong case investigation, validation, and critical thinking abilities.
• Excellent written and verbal communication skills in English.
• High attention to detail, empathy, and sound clinical judgment.

Operational and Communication Skills:

• Ability to manage multiple cases and meet CMS-mandated turnaround times.
• Strong organizational, documentation, and time management skills.
• Comfort working with cross-functional teams including payer nurses and IROs.

Location:

PHL Quezon City - Tera Tower 20th Floor

Time Type:

Full time