Patient Flow Manager

TGT Global; Quezon City; On-site; PHP 420,000 - 600,000; Full time

Benefits offered by this job

Health & Wellbeing: HMO + dependents

Dental support

Life insurance

24 PTOs

Annual appraisals & awards

Referral programs

Free daily meals & treats

Career development & certifications

Employee savings program

Vibrant office culture

Job summary

TGT GLOBAL is seeking a Patient Flow Manager to own patient bookings, scheduling, and day-to-day patient flow across Eastwood, QC or Cebu, with AU/NZ shift coverage.

Ideal candidates have 3+ years in healthcare administration, strong English communication, and a track record of managing complex scheduling and high-volume workflows in clinical settings. Join a Great Place to Work-certified team with supportive benefits and growth opportunities.

Qualifications

• 3+ years of experience in healthcare administration or patient coordination.
• Excellent spoken and written English for patient and clinician communication.
• Strong knowledge of healthcare terminology and clinical workflows.

Responsibilities

• Own patient bookings, scheduling, changes and day-to-day patient flow.
• Monitor patient movement, identify delays or missing information.
• Coordinate between patients, clinicians and internal teams.
• Interpret clinical and operational requests with confidence.
• Resolve booking issues independently and escalate only when necessary.

Skills

Healthcare admin

Patient coordination

Scheduling management

English communication

High-volume workflows

Job description

KEEP CARE MOVING FORWARD!

Join us as a Patient Flow Manager and take ownership of scheduling, coordination, and patient operations.

Awesome perks await in #WeAreTGT: Eastwood, QC/Cebu

• Health & Wellbeing:Additional HMO (with dependent & pre-existing coverage), dental support, life insurance

• Rewards & Recognition:24 PTOs (with conversion), annual appraisals, awards, referral programs, company events

• Growth & Perks:Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture

• Vibrant City Location:Work onsite in Eastwood, QC or in Cebu (AU/NZ Shift!)

Ideal Candidate Profile

What You'll Bring

• 3+ years of experience in healthcare administration, patient coordination, medical practice operations, hospital administration or a closely related role

• Excellent spoken and written English, with the ability to communicate naturally with patients and clinicians.

• Strong working knowledge of healthcare and medical terminology.

• Experience managing complex scheduling, patient pathways or high-volume operational workflows

• Work onsite in Eastwood, QC or in Cebu (AU/NZ Shift!)

About You

• Works well both independently and as part of a team

• Comfortable operating at pace in a growing business with changing priorities

• Highly detail-oriented with strong accuracy in all tasks

• Excellent time management

• Able to thrive under pressure and meet deadlines in a fast-paced setting

• Strong communication skills — fluent in written and spoken English

• Great at problem-solving, analysis, and research

Your Impact Starts Here

• Own patient bookings, scheduling, appointment changes and day-to-day patient flow.

• Monitor patients moving through the service and proactively identify delays, missing information or blocked next steps.

• Coordinate between patients, clinicians and internal operational teams.

• Understand healthcare terminology and confidently interpret clinical and operational requests.

• Resolve booking and patient-flow problems independently, escalating only when genuinely necessary.

• Ensure patients are with the right clinician, at the right stage of the pathway, with the information required for their appointment.

• Maintain accurate, timely records across operational systems.

• Communicate clearly and professionally with patients and healthcare professionals.

• Identify recurring operational problems and help design simpler, more reliable processes.

• Take ownership of issues from identification through to resolution.

ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.