P&C Operations, Performance and Data Specialist

Vestas; Pasay; On-site; PHP 600,000 - 900,000; Full time

Job summary

Vestas is seeking a Performance Analyst & Reporting Specialist within People Ops in Pasay, Philippines. The role delivers trusted scorecards, actionable analyses, and dashboards to drive data-informed decisions across the SSC. You will partner with leadership to articulate insights and support continuous improvement initiatives.

The position focuses on governance, reporting reliability, and evidence-led prioritisation, turning data into strategic recommendations for senior stakeholders.

Qualifications

• Strong reporting and analytics capability.
• Operational insight into service delivery and meaningful metrics.
• Clear communication and storytelling skills.
• Continuous improvement orientation with ability to propose and track interventions.
• ServiceNow Reporting and Performance Analytics

Responsibilities

• Owns and maintains the standard performance pack and reporting framework.
• Deliver ad hoc analyses and root-cause insights.
• Build dashboards to highlight trends in volume, ageing, quality and demand drivers.
• Translate data into clear narratives and recommendations for senior leadership.
• Prepare inputs for governance forums and support CI prioritisation.

Skills

Reporting

Analytics

Ops insight

Communication

CI

Tools

ServiceNow Reporting

Performance Analytics

Job description

Role Summary

The Performance Analyst & Reporting Specialist provides the reporting and insight that enables People Ops to manage performance proactively. The role delivers a trusted scorecard and actionable analysis, helping leaders improve service, target improvement work, and demonstrate value.

Purpose

To provide the reporting and insight that enables People Ops to manage performance proactively — delivering a trusted scorecard and actionable analysis that helps leaders improve service, target improvement work, and demonstrate value.

Key Responsibilities

1. Performance pack ownership

Produce and maintain the standard performance pack and reporting framework, updating and QA'ing it regularly.

• Aligning with the Performance & Data Manager on scorecard definitions and integrity themes
• Owns ServiceNow Reporting and Performance Analytics to deliver actionable HR service insights, trend analysis, and KPI dashboards that drive data-informed decision-making across the SSC.

2. Ad hoc analysis and root cause investigation

Deliver ad hoc analysis that identifies root causes and actionable insights.

• Triaging incoming requests and clarifying scope before building targeted analysis

3. Dashboards and trend monitoring

Build and refine dashboards that highlight trends in volume, ageing, quality, and demand drivers.

• Ensuring reporting definitions, metrics, and distribution are consistent and reliable

4. Narrative and stakeholder communication

Translate data into clear narratives and recommendations for senior decision-makers.

• Partnering with the Shared Service Center Lead on performance storytelling for senior stakeholders

5. Governance and CI support

Prepare inputs for governance forums and support CI prioritisation with evidence-based insights.

• Preparing inputs for the Engine Room, SSC Director, Tower Lead, and GPS Strategy & Outcomes Lead

Skills, Knowledge and Experience

• Strong reporting and analytics capability.
• Operational insight into service delivery and meaningful metrics.
• Clear communication and storytelling skills.
• Continuous improvement orientation with ability to propose and track interventions.
• ServiceNow Reporting and Performance Analytics

Objectives

• 1. Trusted performance view: provide a trusted performance view that drives action.
• 2. Reporting reliability: reduce time lost to unclear or inconsistent reporting.
• 3. Evidence-led prioritisation: enable prioritisation of CI work based on evidence.

What This Role Is Not

• Does not own master data integrity itself — that is the Performance and Data Manager and the HR Analysts
• Does not prioritise the CI pipeline — that is the Continuous Improvement Specialist
• Not a people manager role. Instead, it turns data others own into the insight that drives decisions and improvement priorities.

12-Month Key Shifts (Current to Future)

• From inconsistent reporting to a stable, trusted scorecard used consistently in decision forums
• From slow, unclear ad hoc requests to faster, more consistent analysis through clear triage and definitions
• From reporting as an output to reporting that demonstrably drives performance improvements and benefits tracking

How This Role Complements Others

• Shared Service Center Lead: partners on triage, QA, and narrative for senior stakeholders.
• Performance and Data Manager: aligns on scorecard definitions, integrity themes, and regional priorities.
• SSC Director, Tower Lead, GPS Strategy & Outcomes Lead: supports with performance questions and decision support.

Our commitment to a fair hiring.

At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessary contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

About Vestas

Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.

Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 200 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.

With 39,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.

Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.

To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.