Outbound Client Service Associate

We Search @ Searchers & Staffers Corp.; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A customer service firm is seeking a representative in Taguig to assist customers via phone, resolve complaints, and document interactions. Ideal candidates will have a Bachelor’s degree and at least 6 months of experience in customer service. The role involves collaboration with the sales team and is available in on-site Day shift work.

Qualifications

• At least 6 months of experience in customer service or related fields.

Responsibilities

• Assist customers with inquiries via phone.
• Provide information about products and services to enhance customer experience.
• Resolve customer complaints and issues in a timely manner.
• Maintain customer records and documentation of interactions.
• Collaborate with the sales team to meet customer needs and expectations.

Education

Bachelor’s degree in a relevant field

Job description

Responsibilities

Assist customers with inquiries via phone.

Provide information about products and services to enhance customer experience.

Resolve customer complaints and issues in a timely manner.

Maintain customer records and documentation of interactions.

Collaborate with the sales team to meet customer needs and expectations.

Available in on-site and Day shift work.

Requirements

• Educational Qualifications: Bachelor’s degree in a relevant field preferred.
• Experience Level: At least 6 months of experience in customer service or related fields.