Order Entry - Order Management Specialist

VidaXL Services (PH) Inc.; Mandaluyong; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading e-commerce company based in Mandaluyong is seeking an Order Entry Specialist to support and streamline order management processes. In this role, you will upload orders, monitor shipping status, unblock orders, and manage other operational tasks to enhance efficiency. The ideal candidate should be detail-oriented and proactive. This position offers an opportunity to work in a dynamic team focused on improving customer satisfaction.

Responsibilities

• Upload orders manually for new and existing channels.
• Monitor shipping status.
• Unblock orders and handle operational tasks.
• Perform other related tasks.

Job description

Summary of job role and place in organization:

As an Order Entry Specialist within the Order Management department, your key responsibility is to support the Order Entry department in order-related tasks. The Order Entry Specialist will have close contact with the GOM team and AM team.

Purpose of the Job:

The Order Entry Specialist support and improve current order operational processes. For example: "Order Processing" and "Shipment confirmation". Besides this, within the role, one is responsible for other OM-related processes with an operational nature.

Responsibilities/core tasks, authorizations:

1. Channel operation task: Upload orders manually for new and existing channels
2. Channel operation task: Monitoring shipping status
3. Handling and processing (operation) tasks and processes in an effective way: e.g. Unblocking orders
4. Other related tasks