Operations Training Specialist

Straive; Dumaguete; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading BPO company in Dumaguete is seeking a Training Specialist to design and deliver engaging onboarding sessions and continuous learning initiatives. Applicants should have at least 2 years of experience in a training role, preferably in customer support, along with strong presentation and communication skills. This position requires a collaborative approach to enhance performance and improve processes.

Qualifications

• At least 2 years in a training or training-related role, preferably within the BPO or customer support industry.
• Strong presentation, facilitation, and communication skills.
• Highly collaborative, adaptable, and results-oriented.

Responsibilities

• Create and conduct engaging onboarding and continuous learning sessions.
• Provide one-on-one coaching and analyze training effectiveness.
• Partner with Operations and Quality Assurance to address performance gaps.

Skills

Presentation skills

Facilitation skills

Communication skills

LMS experience

MS Office skills

Job description

Key responsibilities

• Design & Deliver: Create and conduct engaging onboarding and continuous learning sessions on operational processes, systems, and client requirements.
• Coach & Evaluate: Provide one-on-one coaching to boost performance, and analyze metrics to assess training effectiveness and identify improvement opportunities.
• Collaborate & Improve: Partner with Operations and Quality Assurance to address performance gaps and contribute to process improvement initiatives.

Qualifications

• Experience: At least 2 years in a training or training-related role, preferably within the BPO or customer support industry.
• Skills: Strong presentation, facilitation, and communication skills. Experience with LMS and standard MS Office applications is a plus.
• Attribute: Highly collaborative, adaptable, and results-oriented.