Operations Supervisor - Multi-Channel Customer Support

Teleperformance; Muntinlupa; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading customer service firm in Metro Manila is seeking an Operations Supervisor to oversee a team of agents and ensure high-quality service delivery. The role involves providing coaching, managing workflows, and monitoring team performance. The ideal candidate will have sales experience and strong problem-solving skills, with a proactive mindset towards customer needs. This position offers the opportunity to contribute significantly to team dynamics and service excellence.

Qualifications

• Management experience in sales or online retail desirable.
• A proactive thinker with the ability to anticipate and identify customer needs.
• Demonstrate professional customer service skills.

Responsibilities

• Oversee and supervise a team of agents.
• Provide quality service to both internal and external customers.
• Ensure open flow of communication between agents, supervisors and management.

Skills

Customer service orientation

Problem-solving

Coaching and mentoring

Written and verbal communication

Sales experience

Job description

A leading customer service firm in Metro Manila is seeking an Operations Supervisor to oversee a team of agents and ensure high-quality service delivery. The role involves providing coaching, managing workflows, and monitoring team performance. The ideal candidate will have sales experience and strong problem-solving skills, with a proactive mindset towards customer needs. This position offers the opportunity to contribute significantly to team dynamics and service excellence.