Operations Manager/Project Lead

LUMISTAR MEDIA INC.; Taguig; On-site; PHP 400,000 - 600,000; Full time

Job summary

A dynamic marketing agency in Metro Manila is seeking an Operations Manager to drive the execution of marketing campaigns, KOL collaborations, and events. The ideal candidate will have 2–5 years of experience, strong organizational skills, and the ability to work in a fast-paced environment. Responsibilities include managing project timelines, coordinating teams, and ensuring successful delivery. This role offers competitive salary and opportunities for career growth in a vibrant setting.

Benefits

Competitive salary + project incentives

Direct mentorship from founder

Opportunity to lead major KOL campaigns

Qualifications

• 2–5 years experience in operations, project management, agency work, event execution, or marketing.
• Strong execution and follow-up skills.
• Excellent communication and coordination ability.
• Highly organized, detail-oriented, proactive, and deadline-driven.
• Ability to manage multiple projects simultaneously.
• Comfortable working in a fast-paced environment.

Responsibilities

• Lead the full execution cycle of campaigns: briefing → planning → timeline → delivery.
• Create and manage project timelines, task lists, and workflow SOPs.
• Coordinate cross-team resources (creative, KOL, BD, suppliers).
• Track project progress and ensure on-time delivery.
• Prepare post-campaign or post-event reports.
• Coordinate with KOL managers for selection, briefing, deliverables, and deadlines.
• Support BD team with client coordination.
• Source and coordinate event suppliers, production houses, venues, fabrication, etc.
• Build and maintain SOPs for KOL projects, events, and internal workflow.

Skills

Project management

Operations coordination

Problem-solving

Supplier & vendor coordination

Strong follow-through

English communication

Basic understanding of budgets & quotations

Team coordination

Job description

Role Summary

The Operations Manager is responsible for driving end-to-end execution of Lumistar’s marketing campaigns, KOL collaborations, and offline events.

This role ensures projects are delivered on time, on budget, and at high quality.

You will act as the central coordinator across internal teams, KOLs, suppliers, and clients—turning strategic ideas into operational reality.

Strong execution, timeline discipline, and communication skills are essential.

Key Responsibilities

1. Project & Operations Management

• Lead the full execution cycle of campaigns: briefing → planning → timeline → delivery
• Create and manage project timelines, task lists, and workflow SOPs
• Coordinate cross-team resources (creative, KOL, BD, suppliers)
• Track project progress and ensure on-time delivery
• Prepare post-campaign or post-event reports

2. KOL / Influencer Coordination

• Coordinate with KOL managers for selection, briefing, deliverables, and deadlines
• Follow up on KOL submissions and ensure timely posting
• Manage seeding, paid KOLs, and deliverables verification
• Handle KOL-related documentation (contracts, tracking sheets, submission links)

3. Client Communication & Updates

• Support BD team with client coordination
• Prepare and send project updates, timelines, and revisions
• Join client calls when needed and clarify requirements
• Ensure smooth alignment between client needs and internal team execution

4. Supplier & Vendor Management

• Source and coordinate event suppliers, production houses, venues, fabrication, etc.
• Review quotations, timelines, and deliverables
• Ensure suppliers meet deadlines and quality standards

5. Process Optimization

• Build and maintain SOPs for KOL projects, events, and internal workflow
• Establish and refine reporting templates and tracking systems
• Improve efficiency, reduce bottlenecks, and ensure project stability

Qualifications

Required:

• 2–5 years experience in operations, project management, agency work, event execution, or marketing
• Strong execution and follow-up skills
• Excellent communication and coordination ability
• Highly organized, detail-oriented, proactive, and deadline-driven
• Ability to manage multiple projects simultaneously
• Comfortable working in a fast-paced environment

Preferred:

• Experience in influencer marketing
• Knowledge of events, KOL coordination, or agency operations
• Experience working with Chinese clients (plus)
• Familiarity with TikTok, Instagram, Facebook, YouTube platforms

Key Skills / Competencies

• Project management
• Operations coordination
• Problem-solving
• Timeline discipline
• Supplier & vendor coordination
• Strong follow-through
• English communication (Chinese is a plus)
• Basic understanding of budgets & quotations
• Team coordination

What We Offer

• Fast-growing environment with high impact role
• Opportunity to lead major KOL campaigns and brand activations
• Direct mentorship from founder
• Competitive salary + project incentives
• Career growth into Operations Director role

Ideal Personality Type

• Strong executioner
• Solution-oriented
• Energetic & proactive
• Not afraid to push people & deadlines
• Stable emotions, reliable, responsible
• A “doer” rather than just a planner