Operations Manager

Outpost Hostel Inc.; El Nido; On-site; PHP 700,000 - 1,000,000; Full time

Benefits offered by this job

Free Housing

Company Vehicle

Fuel Allowance

Daily Meals

Job summary

Outpost Hostel Inc. in El Nido, Palawan, seeks an Operations Manager to align the owner's vision with daily social experiences, maintaining the “Outpost Machine” and a High-End Home standard across the property.

You will lead Department Supervisors, ensuring tools and clarity to foster community, while delivering seamless transitions from morning routines to evening gatherings. The role requires hands-on oversight of PMS, inventory, and facilities with a guest-centric mindset.

Qualifications

• Experience managing supervisors in high-volume hospitality.
• Ability to spot and fix operational issues quickly.
• Fluent with PMS, inventory systems, and facilities maintenance.
• Belief that a hostel’s primary job is to bring people together.

Responsibilities

• Coordinate cross-department collaboration to maintain social flow.
• Lead Supervisors of Bar, Reception, Housekeeping, Security, and Kitchen.
• Troubleshoot operational issues with Admin/Purchasing and Maintenance.
• Monitor revenue drivers and inventory to sustain profitability.

Skills

Leadership

Vibe detection

Operational fluency

Mission-driven

Tools

Property Management System (PMS)

Inventory tracking software

Job description

Operations Manager

Role Overview:As the Operations Manager, you are the bridge between the owner's vision and the daily reality of the hostel. Your job is to ensure the "Outpost Machine" is perfectly tuned so that the social experience feels effortless for the guests. You lead the Department Supervisors, ensuring they have the tools and the clarity to foster community, while you maintain a "High-End Home" standard across the property.

Key Responsibilities

1. Ensuring the "Social Symphony" (Cross-Departmental Synergy)

• The Bridge:You ensure that departments talk to each other. For example, ensuringReceptiontells theBarabout a large group arrival, orTourstells theKitchenwhen a hungry group is returning for a communal meal.

• Atmosphere Consistency:You audit the hostel daily to ensure the energy is seamless. You make sure the transition from "Morning Chill" (Housekeeping/Breakfast) to "Afternoon Adventure" (Tours) to "Nighttime Party" (Bar/Security) is perfectly timed and executed.

2. Protecting the "Outpost Standard" (Layman's Boutique Quality)

• The "Eye for Detail":You walk the property with a "perfectionist" lens. This means:

  • Smell:Ensuring the "Sanctuary" (Dorms) smells fresh and clean.

  • Sight:Ensuring the "Communal Hubs" (Lounge/Pool) are clutter-free and look like the photos on Instagram.

  • Function:Ensuring the "Infrastructure" (Wi-Fi/AC/Beer Taps) works perfectly so the social flow is never interrupted.

• Quality Audits:You perform regular spot-checks withHousekeepingandMaintenanceto ensure our "Home away from Home" feels premium and cared for.

3. Directing the Supervisors (The Support System)

• Supervisor Mentorship:You are the "go-to" for the Supervisors of Bar, Reception, Housekeeping, Security, and Kitchen. You don't do their jobs for them; you remove the obstacles that stop them from being "Social Leaders."

• Operational Troubleshooting:When a pipe bursts, a system crashes, or a vendor fails, you work with theAdmin/PurchasingandMaintenanceteams to solve it before the guests even notice.

• Accountability:You hold the Supervisors accountable for their department's "Social Mission" and their "Boutique Standards."

4. The Business of Community (Efficiency & Profit)

• Revenue Strategy:You work to ensure the hostel is profitable by monitoring bar margins, tour bookings, and occupancy. You understand that a profitable hostel is one that can afford to keep creating amazing community experiences.

• Inventory Oversight:You work with theAdmin/Purchasingto ensure we are buying the best quality for the best price, ensuring the Bar and Kitchen are always stocked for the next big event.

What's In It For You?

We don’t just offer a paycheck; we offer a seamless lifestyle. Our "Full-Support" package includes:

• Free Housing: Move right into our comfortable, fully-managed staffing house. No rent, no deposits, no commute stress.

• Company Vehicle: You will be assigned a dedicated motorcycle for work-related duties and local travel.

• Fuel Allowance: Don't worry about the pump—we provide complimentary fuel for your assigned motorcycle.

• Daily Meals: Stay energized with 3 nutritious meals provided every day. Save your time and money for your days off!

Qualifications:

• Leadership Excellence:Proven experience managing supervisors and high-volume hospitality operations.

• The "Outpost Eye":A natural ability to spot a "vibe killer" (a broken light, bad music, or a messy corner) and fix it instantly.

• Operational Fluency:High comfort with Property Management Systems (PMS), inventory tracking, and facility maintenance.

• Mission-Driven:A deep belief that a hostel’s primary job is to bring people together.