Operations Head

GA HR Consultancy Inc.; Taguig; On-site; PHP 1,200,000 - 1,500,000; Full time

Job summary

A leading retail consulting firm in Taguig is seeking an experienced Operations Department Head to oversee branch operations and drive profitability. The role demands strong expertise in retail management, manpower planning, and operational excellence. Candidates should possess a bachelor's degree in Business Administration with 7–10 years of relevant experience. This position offers competitive compensation and a chance to impact operations across a significant retail network.

Benefits

Competitive salary

Senior leadership benefits package

Growth-driven work environment

Qualifications

• 7–10 years of experience in branch operations management or similar senior leadership role.
• Strong experience managing multiple branches or large-scale retail operations.

Responsibilities

• Lead and manage operations department for efficiency and profitability.
• Spearhead Local Store Marketing and align with promotional goals.
• Oversee inventory and stock management to ensure accuracy.
• Monitor branch performance and recommend process improvements.

Skills

Branch operations management

Retail performance metrics

Manpower planning

Leadership skills

Analytical skills

Communication skills

Education

Bachelor's degree in Business Administration

Master’s degree/MBA

Job description

About the Opportunity

GA HR Consultancy Inc., the accredited headhunter and executive search partner of a premier nationwide retail chain, is excited to present a high-impact senior leadership opportunity.

Our client is a trusted Philippine retail brand with 100+ stores and nearly two decades of industry leadership in automotive, residential, and commercial cooling solutions. As they accelerate expansion and improve nationwide operational excellence, the company is seeking a seasoned OPERATIONS DEPARTMENT HEAD to lead branch operations, drive profitability, strengthen compliance, and elevate customer experience across all locations.

This role is ideal for a retail operations leader with strong experience in branch management, manpower planning, LSM coordination, and multi-branch operational performance.

What You Will Lead

1. Overall Branch Management & Strategic Planning

• Lead the operations department to ensure efficiency, profitability, and achievement of branch monthly and annual sales targets.

• Develop strategies to improve branch performance, customer satisfaction, and operational excellence.

• Conduct regular store visits and branch performance reviews.

2. Sales & Marketing Coordination

• Spearhead Local Store Marketing (LSM) in coordination with Sales and Marketing teams.

• Align promotional activities, campaigns, and in-store execution with operational goals.

3. New Branch Opening

• Lead end-to-end planning and execution for new branch openings.

• Ensure readiness of staff, inventory, systems, and operational processes for smooth launch operations.

4. Inventory & Stock Management

• Oversee stock levels, movements, pricing, and shrinkage control.

• Conduct spot audits to ensure accurate inventory management and address discrepancies promptly.

5. Process Improvement & Operational Monitoring

• Monitor branch performance and recommend process improvements.

• Ensure proper implementation of operational policies and procedures.

• Address issues related to staff performance, attendance, and compliance.

6. Maintenance & Facility Management

• Oversee branch maintenance, utilities, repairs, and renovations.

• Act promptly on facility concerns to maintain optimal store conditions.

7. Training & Staff Development

• Identify training needs (TNA) and coordinate with HR to implement skills development programs.

• Ensure employees are trained on operational standards, policies, and procedures.

8. Compliance & Policy Enforcement

• Ensure strict compliance with operational, attendance, and security policies across all branches.

• Maintain 80–85% audit compliance target.

What We’re Looking For

Education

• Bachelor's degree in Business Administration, Operations Management, or related field.

• Master’s degree/MBA is an advantage.

Experience

• 7–10 years of experience in branch operations management, retail management, or a similar senior leadership role.

• Strong experience managing multiple branches or large-scale retail operations.

Competency Requirements

• Excellent knowledge of branch operations, retail performance metrics, and manpower planning.

• Strong leadership and team management skills.

• Excellent analytical and problem-solving capabilities.

• Strong communication and interpersonal skills for cross-department collaboration.

• Proficiency in inventory management, facility management, and operational improvement.

• Ability to manage multiple priorities and work in a fast-paced environment.

Why This Opportunity Stands Out

• Lead branch operations for a well-established nationwide retail brand.

• Influence company-wide operational strategy and branch profitability.

• Work in a growth-driven environment with strong market stability.

• Competitive senior leadership compensation and benefits package.

• Opportunity to significantly impact operational performance across 100+ stores.