Operations Business Analyst

TELUS Digital; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

TELUS Digital seeks a Business Analyst to translate data into actionable insights and robust reporting. You will extract, model, and cleanse data, build informative visuals, and support operations with timely analyses using Looker Studio, BigQuery, and Google Cloud tools.

You will collaborate with Operations and Account Support functions, delivering weekly and ad-hoc reports, while ensuring data integrity and clear storytelling to leadership.

Qualifications

• Experience gathering and maintaining data processes and reporting.
• 0
• Strong data quality and ability to identify patterns.
• Excellent written and oral communication skills.

Responsibilities

• Data extraction and maintenance for reporting.
• Data modeling and transformation across data sources.
• Provide data statistics and insights for decision makers.
• Prepare data, documents, and reports for upper management.
• Collaborate across functions to enhance reporting tools.
• Conduct audits to ensure data accuracy and efficiency.

Skills

Data storytelling

Data analysis

Data quality

Prioritization

Microsoft Office

Google Suite

Data visualization

Data extraction

Data maintenance

Data modeling

Tools

Looker Studio

LookML

BigQuery

Google Cloud Platform

Excel

Job description

Description

The Business Analyst currently serves under the direction of a Business Intelligence Lead. They are the data specialists who contribute to organizational improvement by gathering and analyzing data, preparing reports, and introducing process improvements throughout the reporting process. They have excellent analytical and technical skills, in addition to a keen ability to determine specifications and standards for business reporting and maintaining data integrity.

The Business Analyst's key responsibilities involve data extraction & maintenance, data modeling and transformation and data statistics/insights. Given that they receive various requests from Operations and Account Support Functions(WFM, CE, Coaching), it is a must to have strong task prioritization skills in addition to good statistical and critical thinking skills.

The Business Analyst must be a compelling Data Storyteller. Data storytelling is a structured approach for communicating data insights, and it involves a combination of three key elements: data, visuals, and narrative. Weekly Reports must contain Prescriptive Actions that the Operation Team can implement to help drive improvement in operation performance

A strong proficiency with computer application components such as Microsoft Office(Excel, PowerPoint) and G Suite is a must. Possess the ability to learn and navigate tools and dashboards. Must demonstrate professionalism at all times and utilize excellent written and oral communication skills. The successful candidate will have a passion for ensuring data quality, analyzing data and identifying patterns and trends as well as building engaging visualizations that simplify complex stories.

• Business Analysts gather and maintain a wide array of data-related business processes and reporting. This involves both entering information into existing databases and creating new processes and programs to accurately input and store critical data. They also work with data structures and metadata to ensure consistency, security, and accessibility.

• Reporting Analysts take an active role in data analysis and interpretation. They assemble, analyze and evaluate internal operational data, demonstrating ability to determine trends. Includes the comparison of data across different sources and definitions. Reporting analysts frequently need to exercise sound judgment while analyzing and interpreting data to ensure a high level of accuracy, timeliness, and usefulness for business leaders.

• Business Analysts prepare necessary data, documents and reports needed for upper management and executives, on a weekly, monthly, quarterly or yearly basis. Reports can be created in any TELUS allowed tools like Google Suite, Excel, Looker Studio or Look ML, Google Cloud Platform and BigQuery.

• Business Analysts frequently work across business lines, conferring with managers and executives to gather requirements and specifications while developing enhanced data and reporting tools. They work directly with team leaders to gain a better sense of the current shortcomings in reporting technology and devise solutions to enhance reporting and data management.

• To ensure data accuracy and efficiency, Business Analysts conduct routine audits of data sources or storage, conducting many tests and analyzing the results before devising new solutions or finding ways to enhance data management solutions.

About Company:

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.

We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.

Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.

Equal Opportunity Employer Statement

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.