Operation Supervisor

Neksjob Philippines; Cebu City; On-site; PHP 334,800 - 558,000; Full time

Job summary

A recruitment agency in the Philippines is seeking a results-driven Operations Supervisor to manage daily operations and lead a team, ensuring service excellence in a fast-paced environment. Ideal candidates will have strong leadership skills and a background in the travel industry is a plus. The role involves supervising operations, monitoring team performance, providing coaching, and ensuring compliance with policies. This is a great opportunity for those looking to make an impact in a dynamic work setting.

Qualifications

• Experience in operations management preferred.
• Must have good communication skills.
• Ability to monitor performance and service quality.

Responsibilities

• Supervise daily team operations.
• Monitor performance and productivity.
• Provide coaching and performance feedback.
• Handle escalations and resolve operational issues.
• Ensure compliance with company policies.
• Prepare performance and operations reports.
• Support training and onboarding of new team members.

Skills

Leadership skills

Ability to thrive in a fast-paced environment

Coaching and feedback skills

Job description

Job Summary

We are looking for a results-driven Operations Supervisor to oversee daily operations, lead a team, and ensure service excellence. If you have strong leadership skills and thrive in a fast-paced environment, this role is for you!

Travel industry background is a plus — but not required.

Key Responsibilities

• Supervise and manage daily team operations
• Monitor performance, productivity, and service quality
• Provide coaching and performance feedback
• Handle escalations and resolve operational issues
• Ensure compliance with company policies
• Prepare performance and operations reports
• Support training and onboarding of new team members

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