Onsite Nuvali: Lead, Call Center Team

Concentrix; Laguna; On-site; PHP 279,000 - 502,000; Full time

Job summary

Concentrix Philippines is seeking a supervisor to manage a group of call center associates onsite in Nuvali. You will monitor attendance, coach performance, and drive delivery of KPI targets while mentoring team members and promoting a compliant, customer‑focused environment.

Ideal candidates will hold an associate degree and bring experience in healthcare settings, with strong communication and leadership capabilities. Flexibility in schedule and onsite work are required.

Qualifications

• Associate's degree in related field preferred.
• Experience leading a call center team.
• Healthcare background preferred.

Responsibilities

• Oversee day‑to‑day supervision of a group of call center associates and monitor attendance.
• Coach direct reports regularly to ensure performance metrics are met.
• Identify performance issues and develop action plans for improvement, up to termination.
• Ensure service levels meet KPIs and financial expectations.
• Communicate expectations to employees and provide timely updates.
• Provide subject matter expertise for escalated calls as needed.
• Conduct team meetings to share information and gather input.
• Stay updated on internal processes and participate in manager development training.

Skills

Communication skills

Team leadership

Coaching & mentoring

Time management

Flexibility

Education

Associate degree

Job description

Concentrix Philippines is seeking a supervisor to manage a group of call center associates onsite in Nuvali. You will monitor attendance, coach performance, and drive delivery of KPI targets while mentoring team members and promoting a compliant, customer‑focused environment.

Ideal candidates will hold an associate degree and bring experience in healthcare settings, with strong communication and leadership capabilities. Flexibility in schedule and onsite work are required.